KAY Jewelers

"Unhappy with my purchase of two rings at this location. Even if you have purchased warranty, they’ll have you pay for anything that happens to your ring if you don’t come in every 6 months to get it inspected. My wife has lost a stone. And we had to pay over $400 just because we weren’t informed that we have to come in to get them inspected. If it’s time to buy a ring, try to avoid this place. I bet there are lot more places where you can shop jewelry."

"I have my ring sent out every January for rhodium dipping. This time I also mentioned I had a sharp prong that needed fixed but the young girl employee only said “hopefully when it comes back that will be fixed” but didn’t notate the problem so of course when I went to pick it up the prong was still sharp. I expressed disappointment and the new employee I spoke with said she would rush the ring out and back. Well when I went to pick up my ring this evening, the ring was lost! Three employees had to search for forty minutes to find it. Then when they finally did they said it was under the wrong name and then made it seem like I was being melodramatic for panicking because they lost my wedding ring. Would not recommend this location as they do not care about the customer."

"I wanted to propose to my girlfriend But had no idea what ring to buy. Went to Kay Jewelers and within 20 minutes I was walking out with exactly what I needed. The salesman Michael Erlry was excellent. He was very knowledgeable and courteous, plus I got a really good deal on the ring. Will definitely recommend to all my friends and family."

"My bf and I came here to try on different engagement ring styles & look at different diamond options but left feeling disappointed and pressured to purchase. It took a bit of asking to get someone to help us and when we found someone, we gave them an idea of the styles we were looking for. While the selection was amazing, the service was subpar. We let the sales rep and (I think) one of the managers know that budget was not a concern and we were just looking to try on a couple of styles and get a feel for what we like. They kept asking for what our budget was after we kept letting them know we don’t have a budget and are willing to spend a very decent amount for what we like. They kept talking about all the sales and discounts and were putting rings on my finger that were “budget friendly” and that are 30% off. I pointed out a couple rings that I liked and they put a “better” ring on my finger (that was a style I mentioned I didn’t like), saying it was 30% off and if we bought same day they would give us an additional discount (while repeatedly winking) but that we may not get certain discounts anymore if we didn’t buy that week. We kept saying price is not a concern. At the least, we were not even offered to get my finger sized. The experience felt weird and left a bad taste in our mouths as it seemed like they just wanted a quick sale and were not listening to us :("

"I had a bad experience with a custom ring I purchased from Weisfield jewlers a few years back, where the stones kept falling out. The ring was probably in the shop more than it was on my finger. Weisfield closed and Kay took over the warranty on my account. After many returns to be fixed through Kay Jewelerys, Michael Erley became the manager at this location and realized how many times this ring had been in the shop. Michael wanted to do something about it!! With his involvement, my ring was rebuilt. It is absolutely gorgeous and I feel that the team at Kay Jewelers definitely has the customers back and Michael went above and beyond to make it right with me!! I can not thank him enough! Kay has earned a customer for life with me and my family!!"