Grand Pet Hotel 12801 West Bell Road, Surprise, AZ 85378

"My dog Riley LOVES when he stays here. I am a flight attendant and have to board my dog here often. He gets so excited when we get there. The staff are friendly and so attentive to Riley and his special dietary needs. I highly recommend the Grand Pet Hotel!"

"Our 10 month old puppy was boarded at Grand Pet Hotel for 15 days while we were out of town. We were delighted that when we picked her up - Maggie looked wonderful! She had not lost weight, nor gained. She appeared happy, calm, exhibited no stress. We are very pleased that we found such a wonderful, caring place to board our pet."

"If I could rate this establishment a zero I would! By far the worst place in history! It was like having your animal kidnapped for ransom! They lie about pick up price! Got 3 different pick up prices first was 100 than was struggling and was told I can come back later and it'll be 120! Than by the time I had the money they charged 140! Held my mittens and refused to release her until they got money! Also, states its 24hrs but they really close at 5 and will charge you a full day fee, even if it's barely after 5! Disrespectful staff! Didn't even take well care for my esa! False advertising when you walk in! Do not recommend this place! Highly recommend 4 paws or any other place like it! They are cheaper! And they take well good care of all the animals that are in there care! Never again Grand Pet hotel! You are the worst! And should be shut down!"

"This place is a danger!! My dog was sent home three times with another dogs food! My dog has extreme food allergies and I noticed my dog had really bad diarrhea and vomiting. I was at the dog park today and was chatting about this place many fur parents spoke of crazy things that goes on with this facility. Aggressive dogs are kept in the same yard as non aggressive dogs, owner thinks the separate cage is enough safe guard even though a dog was attacked by another dog through the cage and resulted in big chunk of ear missing. Guy at dog park said he was at the urgent care when a staff member brought the dog in. He heard her explain how the attack happened to the vet staff. This young lady was very attentive to the injured pet but had to call owner of hotel for contact information of dog’s owner and payment. She had to place the call on speakerphone so the vet staff could hear the owners info he stated owner was very rude to this young lady and even said she would not pay the full bill even though it was her negligence in the way dogs are separated. Another parent said her husky was throwing up toys and was worried about dog not being able to pass it. Today at the dog park reassured me that my concerns are real! Please be careful with this facility as the pets safety is not priority. I was told so many horrible things from two different fur parents. I will not take my girl back to this place!"

"The Grand Pet Hotel has a full grooming service on site. They bathe and groom both our german shepherds. They do a FANTASTIC JOB!"