PetSmart 555 South Cotton Lane, Goodyear, AZ 85338

"We are still in disbelief! Took our fur baby in to get groomed and specifically shared with the Groomer Jaylee that we wanted to keep his fluffy teddy bear look. He was a little tangled in his harness area, something a brush and or conditioner could’ve remedied. She analyzed his coat and shared she may have to come a little lower on his neck but a light trim everywhere else. We picked him up to his full body, ears, pubic area shaved and nearly skinned! I cried in rage and disappointment! I felt violated. I asked her to call me if something changes with what we discussed. Manager Sarah gave us a full refund and an opportunity to fix it in the future. He would never ever go to this groomer again! He’s been shaking and sad! His ears are cold and he could not sleep comfortably last night! So much distress has been caused! I must call Corporate to ensure this doesn’t happen to another dog mom!!"

"Jaylee the groomer has the worst customer service , she mess up my yorkies hair."

"My Son gave me my baby boy he’s a year old after a long year in the hospital from cOVID-19 I came home and was bed ridden for 7 months this sweet dog has loved and protected me every since. Now I treat him to a bath food and toys once a month the staff is wonderful. Budda loves to be pampered"

"Did a meet and greet with a Kitty adoption event! It was a long way to drive for us from Ahwatukee, but well worth it. We adopted our kitty out of the trip."

"Good experience, great customer service. I was surprised they had what I went to the store for was in stock. Many other locations don't have Super Worms, or they are they have an extremely limited supply. The store was clean and we'll maintained. They had masks as well as hand sanitizer upon entry. The only complaint I had was the checkout process took around 15 minutes because the line was so long. Although it's understandable, almost every business right now is under staffed. Thanks, M. Wilson"