PetSmart

"Nathan was a great help during my recent shopping experience. I am a new customer to this location but when I presented a problem he was quick to meet and exceed my expectations with a solution. Thank you for your help! You will see us again."

"I normally would never write a review, but the service I had was absolutely wonderful and I just had to share! Morrigan was amazing in helping me out with everything I needed to get. He went above and beyond to help me and educate me on which products would be best for my pets. He is doing a stellar job and I look forward to shopping here again."

"I’m 17 almost 18 years old I’m a young Mexican woman and yesterday I went to buy 2 snails for my betta fish tank. They told me that because I wasn’t 18 I wasn’t able to buy them. I asked why’s that? Apparently there’s a tiktok going around where ppl put fish in microwaves. I said oh that’s sad but I wouldn’t do that I’ve had fish before with a snail and sucker fish. She said still I’m sorry I can’t. I called my mom to let her know what happened and to see if she could come so I can buy the 2 snails. She was upset and called the store and corporate office. They said “well maybe she looked like she couldn’t care for them” what about me seems like I couldn’t care for 2 snails.. I bout almost $300 just last week on a fish a tank and everything it needed and no issues there. But I can’t buy 2 snails without them saying I didn’t look like I could take care of them. I just wanted two snails. It’s so dumb. But this is marble the betta fish I bought last week."

"Grooming - I took my puppy for grooming and was pleased with the initial visit, so I went back, a few times. Each time I spent way more than I planned but figured if the service was good, it was worth it. The second time I went my puppy was a week over 6 months and the price doubled because she was no longer a puppy by their definition. Unfortunately, every visit there after was an up-sale event. The last time I went the grooming was so poor they shaved a part of my dogs chest to the skin while the rest of her was longer, uneven and choppy. When I picked her up they said there was matted hair they spot shaved under her arms but failed to tell me they shaved her chest (which wasn't matted). You can see in the picture the circle of shaved to the skin chest I saw when I got home with her. I took her to an actual grooming shop and they fixed the chop job done here (and for less). PetSmart wasn't even giving me all of the services I paid $85 for (didn't clean/pluck ears or cut nails). Lesson learned - I will never use a PetSmart for grooming services again. Great store but terrible grooming service."

"This rating is specifically for the grooming salon. The store is actually fine. I wanted to give the groomers the benefit of the doubt….but after two visits paying nearly $100 each time I won’t be returning with my pup. We tried to give one more chance after they apologized the first time but this last visit was enough. Each time I sent my pup in for a full bath and full haircut with the furminator luxury package. My dog has been going to PetSmart for all 8 years of his life and I always take pictures…so we know exactly what to ask for. The past two times we have picked him up he doesn’t even smell clean. He smells like he’s been out playing for a week as soon as we pick him up. He also didn’t receive an accurate cut length. We usually get 4 especially since we have moved out in this heat and his hair grows so fast. His hair was much longer and very uneven. On top of that the person cut a gash of hair on both of his front legs and didn’t even acknowledge it. We didn’t catch it until we got home. This location really should get better groomers. I know it’s a new location but this kind of service is unacceptable."