Zales

"I am very pleased with my experience here, the lady i worked with was very low pressure, kind and really helped me find the engagement ring i wanted. I would recommend this store to anyone."

"I walk into the store to pick up my rings that were sent out for their yearly inspection. I am told I have to wait for a manager to give me my rings that were sent out. The associates in the store do not have the authorization to handle it. The last few years Zales has made policy changes that make it harder to get previous purchases taken care of in a timely manner. This is not a good thing and it definitely makes me never want to buy anything else from Zales again. After 20 years of marriage, my wife and I will buy elsewhere."

"Brandi is my favorite. Knows what my taste is. She is always so helpful and polite. I would wait an hour if she was busy with other customers to have her help. Thanks again Brandi"

"The customer service at the location is awful. I had to send my engagement ring in for a repair and the manager said it would only take a week for it to come back. When I went to pick it up she told me I owed $80. When I asked why, she said it was because it was rushed. I explained to her that she never told me about a fee, nor that it was rushed. I gladly would have waited a month for the repair had I known I would have to pay $80. She was very rude and upset, but I stood my ground and did not have to pay the fee. I went in again to get my ring inspected and told them I noticed a small diamond was missing. They told me that it wasn’t and that’s just how the metal on the ring felt. I went to the Tucson mall location, and they actually looked at it under the microscope and asked me where I thought there was a missing stone. Sure enough, they confirmed that there was a missing stone and sent it in for repair. I’ve been going to the location at Tucson mall because they have wonderful customer service. A year passed and I decided to try the Park Place location again because they are so much closer. Same terrible manager is there, but I worked with a different employee. The manager didn’t even acknowledge any of the customers and was telling her employees at the back of the store how needy the gentleman was that she went out to lunch with. Really? The store is not that big, so every customer had to listen to her drama. I was told they’d call me when the repair was ready, but it should only be about a month. 6 weeks later I received no call, so I called them. It had been ready for pickup for two weeks. Such a bad location. I’ll be making the drive to Tucson mall until the manager at this location finally retires."

"I purchased a birthstone ring less than two years ago for my mother. At the time of purchase I did not buy the extended warranty because I figured their products would last up to five years minimum and if anything happened to the ring we would repair or replace it at that time. One of the birthstones fell out of the setting and when I took the ring back into Zales they quoted me the same price I purchased the ring to have it repaired. The cost of the stone was only $70.00 and the rest was labor (just to give you an idea). They mentioned that I should have bought the warranty because this would have been covered except for the cost of the stone, although the ring was still practically brand new. They also mentioned that after they fixed it they would guarantee the stone would not come out and set it correctly.... excuse me but isn’t that how it should have been in the first place?! I called customer service to complain due to the ring being no more than two years old. The customer service was very nice, said they would open up a ticket and see if they could have some of the repairs covered since the ring was still new. One week went by so I called again, they said the were still working on it. Another week went by called them and no answer. I picked up the ring and took it to a local jeweler where the total cost was less than $100 to repair it. I will NEVER purchase a ring with this company again since their quality and follow through are nonexistent. Such a disappointment!"