Helzberg Diamonds

"Hector was extremely helpful throughout my whole process when it came down to finding a new back piece for my earring. Would highly recommend!"

"Attention is definitely there however every salesman there kept prying when I had just walked in. Granted it was Valentine’s weekend, when I was ready to take a look at things the salesman showed me the garnet rings that I was looking for. A mister Hector N, When I had pointed out another ring I liked but was NOT exactly looking to get because it was ruby , he insisted it was garnet. After trusting his judgment, (which clearly I shouldn’t have) I bought the ring. Looked at the receipt for it to read “ruby” which means I was correct and this salesman wanted his sale so bad he would lie to me, regardless I was going to buy it but now I know to not trust their judgement. So just a warning before you come these men are eager to sale and will try to lie to you about the stones in your jewelry for their own sales. Watch out for Hector N"

"Recently, I had an incident where my husband's wedding ring had a loose stone in it. I was terribly worried and wanted to get it fixed quickly. I had the pleasure of working with Christina N. and Manager Adriene R. Regarding this matter. I appreciate they took the time to explain about the warranty and reminded me of an easy way to remember when to bring my husband's ring in to be checked for this. I am grateful. I appreciate their professionalism and helpful insight on how to remember to bring my rings in for frequent checks and usual cleans. Thank you Helzberg for these two."

"After being extremely frustrated from another store and getting the wrong information Adriane got me in the right direction. Her customer service was absolutely outstanding. She had exactly what I wanted. She put it aside for me until I got here from the other store when it was a very simple process. I couldn’t be happier as this was a 15 year anniversary present for my wife, thank you so much for making experience outstanding !!!!! Your level of customer service should set the standard for all the stores…"