Club Pilates 31313 North Scottsdale Road, Scottsdale, AZ 85266

"BUYER BEWARE! I took the intro class and liked the studio and was not working so I thought it would be a good time to get a lot of classes on my schedule, hoping to go 3-5 times a week. After the 'free' intro class, I talked to the girls at the desk to sign up. Explaining that I travel for a living but was off for a month we talked about the different plans. I chose to go 'unlimited' hoping to take multiple classes per week. After I signed the 'contract' discussing the options and running my credit card they showed me how to 'book a class'.... To my great surprise I could not book a solid space class for over two weeks!! I said to the girls, you seriously just ran my credit card and I cannot book a class for TWO WEEKS???? oh, no they said you get on waiting lists and you will be notified via email ( which I do not always check )if you can get into the class. I said this is NOT what I expected and to be on waitlists and have to constantly check my email and classes is not ideal for me. Because I chose an unlimited package I can book out up to 15 classes. It took weeks out to find available classes. And then who knows what my schedule would be permitting. The first week I managed to play the game of "search and find" a class and was able to get 3 classes. ( not without constantly being on my email/phone ) The second week I could only get two. The third week I was on the waitlist for a Monday at 7am class. When I went to bed the night prior, I was number one on the wait list. I set my alarm for 6am to see if I was fit into the class. I was not. The aggravation of always checking my phone flooded my mind. It just so happened I received a call from Rebecca from the Club, later that afternoon. I expressed my concerns and disappointments. I wanted to cancel my 3 month contract as it was too obnoxious to try and get into classes. I am not a 20 year old kid constantly on my phone nor a bored housewife or snowbird with no job or schedule. She felt she was doing me a favor for cancelling my contract for $100 fee. Plus the $207 I already spent for FIVE classes. Not only this, but they do not evaluate your 'level of experience'. They want you to take a high number of their classes before you can move to a higher level class. She said I should've gone to them to express my experience level. Perhaps they should evaluate you in your intro, as in my intro there were only 3 of us. Some of the higher level classes are the ones with openings. In review, for $307 I got 5 classes. Because I 'signed' the contract she feels it's fair to charge me only the $100 for 'allowing me to cancel'. If she practiced good business ethics she wouldn't have charged me a cancellation fee. Both agreeing their 'system' is not conducive to my life, instead of making from what I've read, yet another unhappy customer I may have considered returning when the snowbirds who have nothing else to do, are gone and try again in the summer when they are not as busy. But, that will not happen."

"I love each and every instructor. They bring a unique approach and personality to their instruction. It brings a lovely, rich experience to working out. NOT cookie cutter, but very catered to the individual. I LOVE my Pilates classes!! The facility is very neat and clean and the girls are polite and professional. I would recommend it to everyone, but I'm selfish and want to keep it all to myself :-)."

"The north Scottsdale location is wonderful. Every class is different and all the teachers are amazing. It can be hard to get into a level 1 class on short notice. If you plan ahead there’s never a problem. Def 5 star experience."

"I have been a member of Club Pilates for almost 5 years. I moved up to the North Scottsdale location about 2 years ago and couldn't be more pleased. They are awesome! The staff is friendly and efficient. The instructors are some of the best I have ever had. They are committed to offering a diverse and challenging class each and every day. I always walk away feeling refreshed!"

"Club Pilates has been a great experience. It is well organized and the teachers are amazing! I started in July, it is now November and have lost near 15 lbs. Plus, I feel better, stronger with my strength. What is great about it is that is gentler on your system as uses a reformer. Highly recommend."