Rebound West Gymnastics

"The good, the bad and the ugly. The good: My daughter loved being in a group of like minded girls. She made a little family in the two years she worked out at this gym. She also enjoyed some of her coaches. She was dedicated to a 16 hour schedule and never complained. In the beginning, we had the issues listed below but because my daughter was enjoying it , I decided to let it go for her sake. I reminded her that I would NEVER do business with someone like Tiffany, and neither should she....EVER. The bad: The owner is HORRIBLE with communication! You will notice how most, if not all, of the negative reviews on Yelp mention this because it is 100% true. She demands stuff from her gymnasts, and us parents, without much notice. There is rarely communication for when the gym will be closed. For example, she will decide to close the gym for a long weekend the day before it happens. She will not return your emails when she specifically asks for a 24-48 hours turnaround time. She has a few elite and higher level gymnasts she spends most of her time working out with on a regular basis. She can not keep employees around to save her life! There is almost never anyone at the front desk. Her office manager works remotely, yet we rarely hear back from her either as she needs to get "permission" from Tiffany. At one time, we were told to attend a mandatory competition out of state. When the girls got ready to do their floor and bar routine, Tiffany realized she taught them the wrong one entirely. It was a total mess!! The ugly: You are required to pay cash/check into a commitment account in which she will utilize for competitions, apparel (way overpriced) $200 administrative fees, $75 locker fee and other miscellaneous items as she sees deems necessary. There is not a contract of goods shown to you beforehand, yet she expects it to be paid by a certain date. This commitment account is completely separate from your monthly gym payment which is only done via credit card. She keeps a spreadsheet through Google Docs for you to see what's been purchased. She states she has based the total off funds paid out in years past. I have called her out on competitions she says she has signed us up for but when in reality, we have not. I have also verified with the individual gyms directly. When my daughter decided to quit, we were told she would work on getting my $1100 refund out to me. After weeks of emails, voicemails and text messages she would not return, I decided to show up at the gym. She ignored me for about 20 minutes before finally acknowledging me. She would not look at me but asked what I wanted. When I reminded her that I've been reaching out, she said she doesn't respond to text messages. She told me I would get my money sometime after the season but could not give me date. When I told her it was unacceptable she said she didn't care. I told her I would reach out to the BBB, tell other parents and write a bad yelp review, she told me "Go for it!" So here I am letting you all know what to expect should you decide to join this gym. Lastly, my daughter has been so much happier since leaving. We didn't realize, because she is a hard worker, how much stress she was under while being at this gym. Too much negativity and not enough of the positive. I would look elsewhere."

"Almost two years ago we signed my 5-year-old up for classes and she was put in a class with some girls older 8-9. No issues there as the skills were comparable but after only two-three weeks she gets physically pushed off the balance beam by a girl and breaks her leg. You may ask why it took 2 years to write this review, but it has taken me two years and countless hours with their insurance to get things taken care of. Every time I would try and get a hold of Tiffany, I was told she was coaching and would get back to me. She never did until I said I was going to drop-in and then she would call to push me off. In fact, there was never any repercussions for the girl either even with a “no-tolerance” policy. It shocks me that a “coach” and owner would be so uncaring about a young girl."

"This is a highly engaging, organized, and quality gymnastic and educational experience. I am so impressed with Miss Amy, who personalizes her hellos and goodbyes and even gives feedback on what your kiddo improved upon in each class. Don’t be deterred by the low ratings— if a parent complains because there’s no wifi, it should give you perspective on their priorities. Thanks Rebound for being a part of my babe’s early edu foundation."

"Tiffany is awesome, a lovely person, and a talented/accomplished gymnast in her own right. Rebound is a legitimate operation with top notch instructors who are running a first class gymancistics facility. My two girls love it, and we couldn't be happier."