Desert Sports & Fitness - Southwest

"I had a membership at Planet Fitness, but I could never manage to go at a time where I could use free weights due to it being so crowded. So I switched to Desert Sports, and so far, so good. They have all the equipment I like to use and there is no wait to use anything. The machines are well-maintained, and the gym is clean."

"Please do not get a membership. I have been a loyal customer to this gym for 4 years and never had a late payment. The only reason I’m in town is for school. I moved out of town, they are giving me the run around to cancel my membership even though it is a month to month. The whole purpose of that is because they said I can cancel anytime. They have you write a 30 written notice and within those days you’re still being billed even when you don’t have access to the gym. It’s been two months since I’ve stepped foot in that gym and still being billed. The customer service can’t even speak to you on the phone you have to constantly email them. I now have a $170 bill and they are now saying the membership can not be cancelled until you pay in full or continue to be charged. Insane! The billing department needs professional, people who know what they are doing."

"This facility is being ran by an unfit person. JOELLA. Someone who sits at their desk all day with a salsa variety & fork on hand. I gave the gym a trial and was not happy with the cleanliness there were water bottles in random spaces & no one was enforcing members to wipe machines down after use. Another employee DANIELLA was not helpful either very incompetent with understanding that I want a refund. I only attended the gym 1 day & it’s been over 2 months I have not seen a dime back! They stole my money them b******!! They gave me the run around for 2 months… so unprofessional there!"

"I used to be a member for a decade in the 2000s at the Ajo location, moved away for ten years , and moved back in town to start again at their Valencia location due to the closure of the Ajo location. Based on the reputation the gym had before, and how happy I was at the gym I started again. Before, the gym was pristine and there was always people walking around cleaning at any moment. I would also always see repairmen around to ensure safety of using the machines. However. The gym is changed. It’s no longer clean, most of the equipment needs repair. One machine was an actual biohazard because it was scratching everyone who used it( this can cause Both viral and bacterial types of infection). Mirrors are cracked, astroturf is gashed(trip hazard). Most of the equipment is chipped or paint, torn, frayed or tattered. The kettlebells are so worn out and rusty /chipped that you cannot see what weight you’re looking for. . Even the cardio machines have pieces broken in need of repair. The gym has not been properly maintained and now I beleive to get everything looking nice it will take multiple thousands of dollars. While I like the staff and the personal training program they offer very much, and I like the positive atmosphere the staff and community create, i do not find it safe to work out here and will be ending membership after two months."

"Great gym, Love this little place. I cant even count the number of years I've been coming here. The staff is always helpful and friendly, and the atmosphere is always welcoming. The fact that it is 24 hrs a day year around is just another plus. Update....... Had to take a break from gym, but so happy to say after my hiatus that this is the same fantastic gym. Stability and consistency is key to great workouts and I'm happy the Desert fitness is here doing just that to help keep on my fitness journey. Thank Desert Fitness keep being awesome!!!"