CAI A Cardiovascular and Arrhythmia Institute 1940 South Country Club Drive, Mesa, AZ 85210

"Was referred here from my primary and I will say not only are they short staffed and can’t seem to schedule an appointment but they will place you on hold all the time for extended amounts of time. I am not happy with the way the administration here handles their scheduling for new patients. I recommend seeing another cardiologist unfortunately due to the incompetence of this administration."

"Dr Lichtenwalter is amazing. The staff is pleasant and communication has been great. I like how I can communicate with the office via text if I’m busy at work and can’t get to the phone."

"I have had three appointments needed to be rescheduled due to them having procedures at the time my appointment is, mind you I haven't even been able to see or set foot in the office because they keep rescheduling. I wouldn't recommend trying to been seen here."

"Highly recommend. Office staff friendly and efficient. Dr. Christopher Lichtenwalter the BEST! Very thorough and takes time answering questions and explaining plan going forward."

"UPDATE; I can’t believe this! I was scheduled for a follow up appointment on Tuesday, and they just called me to find out if I have had my cholesterol test with Simon Med or Smile. I told her my insurance does not cover those facilities. She said well you can order the test…it’s $75. I said I can’t afford that, because I live on Social Security. She said ok then, we will cancel your appointment! The girl I spoke to was very cold and had ZERO customer service skills, and could care less I’m on such a tight budget. This place it seems could care less about patients…they showed their true colors today! This is absolutely absurd that in order to see a cardiologist I have to get this test that I can’t afford along with my co-pay my insurance requires. STAY AWAY FROM THIS PLACE!!! I have also reduced my stars from 2 to 1. I would give a minus zero if I could! I can only give 2 stars because sone of the employees are great, especially Kaitlyn and Dr Lichtenwalter. My problem with this place is they tell you they will call with results and don’t causing increased stress, they say they will fax over test results and don’t! There was a 2 week period between the end of my testing till I went in for results, but they still didn’t have all the results to give me. I had a pre op appointment with my orthopedic surgeon yesterday, and he needed results of my echo and stress tests to be sure I was a good candidate for surgery. I told CAI about this appointment and the time of my appointment, and was assured they would fax over the report right away. It never arrived. The Hampton office was great, but I don’t recommend the Country Club office due to lack of organization."