U-Haul Moving & Storage of Central Mesa

"I scheduled to have a hitch installed through the website and received confirmation for date and time via email. Showed up for the appointment and was informed that the appointment was moved to 7am the next morning, which does not work for me. I did not receive a call, text, or email of the change. Thanks for wasting my time."

"Service has absolutely gone downhill over the last six months. I have no idea what’s going on there, but they are no longer taking care of customers the way they used to. They don’t even answer their phones locally. They transfer them to the central office. When I was trying to verify whether or not their propane was working again, I verified through the corporate office that they had 250 gallons of propane. Actually, they were very specific and said 243 gallons of propane the second time I called. When I went over there, their sign said we don’t have propane. That was a lie, they just didn’t want to pump it… just like they don’t want to answer their phones. When I got there, there was absolutely nobody in the waiting room, nobody waiting to see anyone, there was no reason for them to have forwarded their phones to the corporate office. The young man who was outside verified that it was the manager who drove away in the golf cart when I drove up. And he verified that it had been dead ALL DAY. They have just abandoned customer service at that location. Do yourself a favor, find another location."

"This location was stupendous. They went above and beyond. They gave paper trucks to my kids, they made sure we had everything, and showed me the best way to put my new lock on my truck. They were also courteous and pleasant. Excellent experience."

"As always, great job at this location. The pickup we rented was brand new and it helped me get my Corvette home that I just bought. Congrats!!!"

"Nothing was wrong with the truck or initial service. However, upon trying to return at about 8:46pm 7/2/2021 the uhaul website would not allow me to return or complete the return the truck online since it was after hours. Hope they don't charge me cause I took pics of everything just in case. Keys were put into drop box and everything was clean and gas is filled."