The UPS Store

"The customer service was above and beyond during a very busy time. Let that sink in... Above and beyond they worked together to assist everyone quickly as possible in a friendly and professional manner."

"Came in today on 02/26/2024 at approximately 3:45 p.m. I didn't get the names of the employees that were working there. However I had a very difficult time. The documents that I needed we're very personal. The gentleman that took my paperwork to copy them, he was just lost walking around going back and forth it was ridiculous he said the printer wasn't working and then another employee walked up there and made the printer work and he was going all over the place with these sensitive documents and I was just really irritated but I just kept my composure and when I asked if I could use the hole puncher for my documents they were like how much do we charge for this and the girl said oh I don't know and I said you just let me use it the other day and you said there was no cost to use it. And then she used these really weird words, totally unprofessional and said "well I got yelled at for doing that." And I looked at her and I walked away thinking yelled at that's totally inappropriate of a manager or employer to yell at a employee. I happen to know that no matter where you work in the United States that that is so unacceptable. Anyhow, I was just besides myself with these people t He was around running with these very very important papers in the store going from printer to printer. I was appalled. Long story short I was hoping that either a supervisor or corporate personnel would read this review and do something about it because this was a very serious incident."

"Planned my route to include an Amazon return. It didn't go to well, the eldest gal at the front seemed rather condescending and hell bent to sell me a box and tape for $13 and I believe she snapped $8 more for tape. I was attempting to return the item in the box it was shipped in. After around thirty minutes I left and finished up some more errands. I stopped at a grocery store and got a very large box and returned. The younger lady that helped me this time was much more pleasant and I offered to help move the box, etc and she was very helpful. I am not sure if the elder gal owns the place or not, if she isn't the owner the owner should release her. The second visit, with a replacement box that didn't cost me $13, I waited longer and heard similar reactions from the same lady, lucky I did t get her again. I think the gal gets her jollies out of being miserable. Parking is a problem here, each time. The spaces in front of the location sr Handicapped parking and the restaurant, and other stores consume a lot of spaces so both times I had to park quite a ways away and tote my box in, and back and again in. I use UPS Stores frequently and the initial service received was the poorest I had ever encountered at a UPS Shipping Center. If there is an alternative location for you to go, I would suggest driving out of your way to avoid this one."

"As someone who hates having to ship things out vs getting things delivered to my house, I can honestly say I really like this UPS Store! I have been here 3-4 times and the last few I had great customer service. The employees are great, and you can tell they try to get to everyone as quickly as possible. Xavia the store associate is so nice and helpful. These kinds of places are just never fun to go to because waiting is tedious and people get bored and annoyed waiting but even so it’s been a great experience coming here."

"The 2 ladies working today, 10/11/23 were friendly, efficient and welcoming. A couple of us were there for notarizing and they had us in and out quickly and friendly. You could tell who were regulars and acknowledged with friendliness. I will return. Thank you! Oh, good music kept up with the pace of service."