Sullivan Moving & Storage

"Getting in touch with them can be challenging but they did a great job with my move. They arrived a few minutes after the set arrival time, packed everything quickly and efficiently. The drop off went well, nothing was broken or missing. I would use them again."

"We paid for a full service professional move. HAH! Three weeks and we are still trying to locate our stuff. 90% of the boxes were labeled Kware or Garage stuff. It was interesting opening each box because you never knew you what you are going to find. Such as a wall mount for tv in with my crystal smh. They were supposed to put everything back together that they took apart HAH that didnt happen. I found pieces of my patio set all over the place and just happened to open a wad of paper in with my dishes a week later and found the hardware that belonged to my patio set. The cords for my recliners and sofa were supposed to be in the “parts” box HAH. There were a lot of extension cords but no parts, I found parts throughout the boxes that were marked KWARE. It was a mess and this was only the beginning. I would never recommend them to do a full service move. Also they do not care about your furniture I have a nice big scratch on my footboard that I am going to have to pay to have refinished. I sent them pics and now they are just ghosting me."

"We used Sullivan /Mayflower for our move from AZ to CO. I got 3 bids for the job and emphasized in each assessment that I would need the garage and kitchen refrigerators switched out. The kitchen fridge's icemaker was broken and we were going to keep it in our CO house's garage for overflow only - no ice water hook up. The assessment with Mayflower was virtual, so there was not a live person there assessing our moving needs. I was told during the virtual visit that the fridge's could be switched out, and we should just make sure to have some cash on hand for a tip. Turns out, on the day of the move, the kitchen fridge needed to have the doors removed to fit through the door opening. This requires a third party company to do it, so that Sullivan doesn't have liability for the job. That's perfectly fine, except the guy who did my virtual visit did not think to ask if the opening (which he saw on video) would require a company to come out the day prior to remove the doors. We couldn't get a third party out there with no notice, so we had to leave our tenants with the broken icemaker which we said we would fix. The moving coordinator told me that the guy who did the bid told her he watched the video and we never discussed switching out the fridges. This, of course, was a total lie. Now he admits we discussed it, but it isn't his fault that he didn't think about needing a third party. Because of this, we had to pay $1000 in parts and labor to repair the icemaker. As of today Sullivan/Mayflower claims to have made no mistakes, but out of goodwill they are sending me $200!! Obviously the company is not doing very well if they can't afford to reimburse a client $1000 for their mistake and attempted cover up. I recommend finding a moving company with more integrity. Sullivan/Mayflower's policy is: If they make a mistake they will lie about it and place the burden on the client."

"My $27.5K (supposedly stress-free experience) from Prescott, AZ to SC - 21st Jun 2021 A team of 5 people turned up on 21st June 2021, only 3 wanted to work. All of them were wearing headphones to listen to music. This caused issues, with items being left behind and one unwanted item being loaded (a garbage can with household garbage in it). I thought the headphones might be for them to communicate between themselves, woe betide if we asked questions. One of them was quite indignant about stopping his music. Early on we caught one loader vaping, close to our belongings. One used our microwave without even asking. My husband caught them arguing at the end of the day about how the trailer had been loaded. They stopped work at 5pm, started to unload some items and then reloaded them. This is the last thing a customer who is stressed out with a big move wants to see and hear. We set off the next day for South Carolina, arriving on the 25thJune. Phone calls to the coordinator, Nick, to find out the delivery status of our belongings, were not returned. We tried Monday, Tuesday & Wednesday 30th June, still no response. I smelt a rat. In desperation I phoned HQ. I was informed that my belongings were stored in a trailer somewhere in Phoenix. They could not provide me with an ETA because they had no available drivers. We phoned twice a day to get an update, & wrote to the CEO of Unigroup twice, no one seemed to care. I had no pressure to leave my home in AZ as the new owners were not moving in for several months. Mayflower had loaded my belongings knowing they had no driver for SC, they lied to me. A memorable 4thJuly, I felt like I was being held hostage, squatting in my new home. The phone calls/emails went on for days, still no driver. During one call, a representative suggested I rent a bed. That did not go down well. I do not mind roughing it but for this amount of time the situation was disgusting. I could not even rent a hotel room because I have 4 large dogs to look after. Eventually they got a driver & my belongings were delivered to Charleston on 16thJuly. The Charleston franchise drove the trailer to my home. The driver from the local franchise knocked on my door and told me “Sorry to have to tell you this, but whoever loaded your belongings in AZ need to be fired “. The local driver took photos of the state of the trailer & sent them to his boss so he knew what they were up against. I examined the trailer before they started offloading. It was immediately obvious that a lot of damage had occurred. It was as if our belongings had just been thrown on. Our gun safe, treadmill was trashed, a sofa was ripped, the universal gym was scratched & was filthy dirty as was the stationary bike & elliptical. All my Pier 1 fancy candles had perished in the heat. They had all melted (18 days stuck in Phoenix where the average, daily temperature was 107F). Some melted candles had seeped through the Ziploc bags & spoiled other items. Both motorbikes were scratched & dented. I filed the claim towards the end of October 2021. I estimated $11.5K worth of damage. Sadly, the insurance experience was just as bad as the moving experience. I had to keep chasing them. An appraiser was eventually sent, he took photos and made notes. After this it all went quiet again. They came back & stated the candles that were damaged and associated damage caused by the wax spoiling other items was not covered. This was because the insurance did not cover climatic issues. They then sent a check for about $5K which excluded the motorbike damage.After asking about the bikes they sent another appraiser for the bikes, he estimated 3k for repairs . I wrote back and said as standard practice before the motorbikes are loaded on the trailer the mileage is recorded. They should be able to verify the loaders mileage against that of the appraiser. Eventually, I was awarded $1300 for repair, not even half of the estimate. I did not contest it, they had beaten me I needed some closure & put this most ghastly experience behind me."

"I initiated a move from PA to AZ. The driver had all of my belongings picked up on 4/27. I was supposed to receive my belongings between 5/03 and 5/08. He did not even leave the east coast until around May 5 thank you or so. I was given several different delivery dates and the truck did not arrive until 5/18. A lot of my things are missing. A driver from Sullivan Mayflower returned a few boxes today, 5/31, but some of my stuff was stolen. My computer, a 27” iMac was stolen, a black table with 2 glass doors was stolen, my Keurig coffee maker and toaster that was on the box with my computer was stolen. Also plywood that was my bed’s support was stolen. DON’t ever use this company. You will never get all of your stuff returned to you. The black table is pictured in the 2nd picture. GONE. This is the truck that my belongings was loaded into. The driver’s name is Mike. I don’t know his last name. To have my computer stolen is the biggest betrayal . This move was not cheap. My loss is inconceivable. The driver/workers knew what was in that box. I had 20 years of pictures stolen by a moving g company."