OnTrac 7400 West Buckeye Road, Phoenix, AZ 85043
About the Business
OnTrac is a delivery institution located at 7400 West Buckeye Road in Phoenix, Arizona, United States. We specialize in last mile e-commerce delivery services that go the extra mile for our customers. With the largest 1 and 2 day ground footprint, we are able to deliver faster and help meet your customers' expectations, ultimately building brand loyalty. By focusing on small packages, we are able to save on facility space and transportation expenses, resulting in lower shipping costs for you.
Our delivery network serves 35 states and Washington, D.C., ensuring that we can deliver where your customers are. We believe that single-carrier shipping strategies are obsolete, which is why we offer a proven alternative that helps mitigate risk, save money, and increase flexibility.
At OnTrac, we are always looking for delivery professionals who are passionate about customer experience, have a positive attitude, and possess strong attention-to-detail. If this sounds like you, we have exciting delivery opportunities available.
In addition to our delivery services, we also use our geographical footprint and infrastructure to show up in times of need, whether it be aiding in disaster recovery, hunger relief, community health improvement, and more. Join us at OnTrac and be a part of a team that truly cares about making a difference in the communities we serve.
Photos
Hours open
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
08:00 - 11:00
Sunday:
Closed
Reviews
"This company isn't good at all, cant talk to anyone, nobody contact you back, they don't call out to tell you anything about your package. They do not have a way to contact them at all. The numbers they have online is fake. All my Christmas gifts are EXTREMELY LATE DUE TO THIS COMPANY. No way to contact them at all. My packages is just held up. I do not ever want to deal with this company again. Just do regular ups fed ex or usps shipping. Smh!!!"
"They delivered my package to the wrong place. I ordered again. THEY DID IT AGAIN. The WORST tracking place in business"
"I’ve been tracking my package since I purchased my items because of course I’m excited like everyone. My package was to be here 10/23/23 the status online says the address is incorrect I definitely verified the address at checkout and after reading this the address is correct. The status then said that the package will be here 10/24/23 but had a “failed delivery” on 10/25-23 so it’s supposed to be here today, let’s see how that goes. I’ve tried contacting OnTrac by chat but I’m getting nowhere. I’ve asked for a manager, I’ve asked for a phone number, I even asked if somebody can contact me. The only response I’m getting is “it’s out re-delivery, you should receive it within one to two business days”. That’s not the only issue the issue is your employees are saying they come out when they don’t. I work from home and have been here all week throughout the day nobody has come to my door or left anything at my mailbox not even a failed delivery paper."
"Absolutely the WORST logistics company I have ever used. They keep sending my packages back to my supplier with an "invalid address" message. On the last shipment I contacted their customer service with SPECIFIC instructions for the delivery address and still they failed. I don't think the driver even attempted. I have told my supplier about the issues but they have an account with OT so they keep using them. And try to get a live person to help...lol."
"Thanks for throwing our kindle. It came from bestbuy and was unfortunately not in a box but taking in context clues should have led you to believe there could be an electronic device inside. Thankfully, bestbuy processed an exchange and we opted to just go to store for exchange. Will not use any shipping that goes through ontrac."
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