Updike Distribution Logistics, LLC

"I don’t even know where to begin with this company. Any major retailer that cares about their customers should refrain from contracting out any type of delivery and installation services with this company. Today was the third time this company had to come to my home and again another issue they put the bed together backwards. Therefore, now we have to take it all apart in order to get the mattresses to fit inside the frame. The delivery driver told me the extra pieces of wood Was extra however, that is not correct. Those pieces are very necessary for the stability and height of the bed. Had he put it together correctly he would have been able to finish the job. I won’t even go into the previous two visits. I don’t know out of the three which is worse."

"The worst experience I’ve ever had with a delivery company!! Pretty sure they stole my son’s bed! Was supposed to be delivered a week ago. Now they are saying they don’t know where it is!!! DO NOT PURCHASE ANYTHING FROM ANY COMPANY THAT USES UPDIKE AS A DELIVERY COMPANY!!! They will lose it or steal it!"

"If I could give zero stars I would…some of the most incompetent delivery drivers out there, or at least in Oklahoma. “Juan” was supposed to deliver an order to me on 12/15, he then said he was delayed 7 hours “building a cabinet” then called me later and said “building a table & chairs”….something was extremely off and he sounded like he was on something. Then I called Updike on 12/18 to report that it was never delivered…they rescheduled delivery for 12/20….and now some other driver called to tell me they have no idea where my order is or when it’ll be delivered."

"Elmer and his coworker (whose name I didn’t get because they were working so diligently upon arrival), were truly amazing! They were extremely professional and efficient HARD WORKERS. They helped me place a large chair (that wasn’t part of the assembly I ordered) in my living room and put my dining set together with expert precision. It was impressive watching what beautiful work they did and I’m super grateful I had these all stars assigned to my delivery!"

"Really really friendly staff but nothing is marked on where to go! A real mess of trucks going every which direction when I arrived. For deliveries Pull in through gate and stay left….a little more then 1/2 way down building on your left you’ll see a yellow ramp and a sign that says shipping and receiving. Park and go in to get dock assignment. If you still can’t find it hopefully you can find a truck driver that speaks English to help you out."