UPS Freight,

5500 West Lower Buckeye Road, Phoenix, AZ 85043

"I am writing a review about tracking number 686675570. Our shipment arrived in phoenix as follows: Phoenix, AZ 5/18/2023 12:35 AM SHIPMENT HAS ARRIVED AT A SERVICE CENTER. 513088 UPGZ You have had our shipment of hardwood material for over 3 weeks. First you would not deliver, Then you told me you would deliver, and it would be on a trailer that would be dropped on location. Now the reason you are giving me is that YOU lost the order. We just need it delivered to Prescott AZ."

"Was supposed to have a package teusday the 28th now, they scheduled a delivery over the phone for 10am to 2 pm today now they are saying it will not be delivered until the 4th of april. This is unacceptable, it is your job to fulfill the contracts you take on. If you can not deliver to an address then you should not have accepted delivery of a package too said address. My lawyers have already started paperwork. Packages worth thousands of dollars are not ok to be delivered at your discretion. Will no longer be using any ups services. Just as bad as fedex now."

"TForce taking over UPS is horrible. They attempted multiple deliveries without scheduling. We have specific delivery windows so I told them we'd pick the order up instead. We can't pick up the order because they keep putting it on a truck for delivery. Today is the 4th time they tried to deliver and we had to turn them away again Nobody answers the phone and it's obvious they don't communicate with each other. I've been working in logistics for decades and I've never experienced so many failures from one company in a span of less than two weeks. 1. Don't read the notes and call to schedule 2. Don't stage the order for pickup when told it'll be picked up instead. 3. Keeps trying to deliver the order so if it's on a truck, we can't pick it up. 4. Provided a phone number for call back that nobody answers, but they confirmed it's their number. 5. Called main number multiple times to be transferred to Phoenix office, only to have nobody answer."

"so ups/tforce doesnt seem to get it they park theyre trls on 55th ave as its theyre own property and makes it harder for everyone else to get in or out of the other businesses.. the street is too narrow for dropped trailers to be on it."

"UPS is usually very reliable but the freight division is terrible. They had my package for 3 weeks and never called me to schedule delivery. I had to go to their office to schedule with someone in person because they wouldn't answer the phone. They no showed on the delivery date and then transferred my package to another company. I received my package a month late. The experience was a nightmare. I was in disbelief when I finally received it."