QUAY Scottsdale Fashion Square

"Great service every time I come and get new glasses, it is 11 minutes past 10am (time they open) and they are still not open. I have a very busy day and need to speak to someone about delimitation of the polarized lens. I just have a question and figured it would be best to try to explain in person than on the phone. I would give them a 5 star rating but when you run a company you gotta make sure that your employees are punctual and at work on time. I have seen 3 people walk by and look at the glasses and walk away because they are not open. Please do better, thank you."

"Tina was such an unbelievable sales person! She helped choose glasses based on our face shape and was patient with us along the process. We ended up buying 8 pairs in total thanks to her advice. Pricing was great too!"

"I had the most difficult time with Quay online. Customer service was difficult to contact and my order had errors but the staff in this store were heroes. Although I had quite the struggle with my order they helped me through it with great solutions and exceptional service. Special shout out to Tina who walked me through everything and kept me as a happy customer. If you’re looking for a great experience this is the place in my opinion."

"Went in on a Friday night after a movie, and the customer service was excellent. Tina helped us and even though the store was packed and she was the only one working, she was helping every person in the store and making sure she greeted and helped each one. She was so friendly and helpful!"

"Horrible customer service. There will be 3 people working and 1 customer in the store and they still act annoyed when you ask a question as simple as where can I find the polarized frames. The first trip in I left quickly due to the rudeness but ended up giving it another try a month later when other employees were there and it was an even worse experience."