CVS 4742 East Indian School Road, Phoenix, AZ 85018

"Do not go to the minute clinic! Especially stay clear of Susan Fiacco! Susan is a FNP which is a family Nurse practitioner and doesn’t know how to work with kids. She’s extremely unprofessional she didn’t want to deal with my sick kid who had an ear infection she was saying extremely rude remarks like “ why didn’t you take her to her pediatrician” I explained to her how it’s Friday and they are not open on the weekends and that my daughter is in pain so I don’t want to let it get worse. She then proceeded to say if she doesn’t sit still she’ll have to go to her pediatrician. I cannot believe a clinician would send a sick person especially a child away if my daughter had developed a fever and ended up in the hospital Susan would have had a malpractice lawsuit on her hands. My other daughter is in school to be a doctor and she came with us and was giving an explanation to Susan of what was going on and Susan asked us how much she weighs since my daughter didn’t stand on the scale because she’s terrified of medical equipment so my other daughter said “shes about 15 kilos” and Susan goes “what’s that in pounds do you even know?” and then proceeded to kick both my kids out of the examination room and shut the door. She only would only speak to me. While she was speaking to me she was looking at the clock the whole time. In conclusion, I implore you to avoid the minute clinic and any encounters with Susan Fiacco. Her unprofessionalism, incompetence, and lack of empathy make her ill-suited for providing care, especially to families and children in need. It is my sincere hope that this review serves as a cautionary tale and prompts necessary changes to ensure that individuals like Ms. Fiacco receive the training and oversight they so desperately need"

"The person at the minute clinic must be over worked and underpaid. I had an appointment and I was sitting in the waiting area for 50 minutes. The person claimed I did not check in and that my appointment was cancelled. We even talked when I got there that I had an appointment. Unbelievable that she just left after I was sitting there for over 50 minutes. Trust me she wanted to leave. Blamed the whole thing on me and just left."

"No one was there to help! They were out of stock on the items that I came to buy. I went up to check out with a few other items, wanting to talk to someone about when they expect products to come in. I stood at check out for several minutes. No one came up to help. I stood at the door for a few minutes, making sure I was in line of the camera. But there was no employee there. I left"

"Don't check in on your phone as they'll make you use the kiosk. Not friendly staff in minute clinic. I should have known better when the Blood pressure cuff and thermometer didn't work. Don't bother completing online forms as you'll have to do them again when you arrive. Go across the parking lot to the other medical facility for friendly, quick and reasonable service fees."

"Drove all the way across town to get a prescription because their store hours indicate that they are open until 10 PM. It was 8:07 PM and They were still open and helping a customer and rudely stated they were closed. I let them know their website says they are open until 10 and had come across town tonight because I have an early flight to catch. I asked if there was any way they could check me out as my prescription was already filled to which the manager completely ignored me. I asked again sir is there anyway you can help? He and the staff continued to ignore me. I rarely write reviews however this took an hour drive and let them know I’m leaving on a plane tomorrow and will not be able to pick up my prescription for a week. They still completely ignored me. Insanely rude."