Leslie's 2005 East Indian School Road, Phoenix, AZ 85016

"Frauds. Ordered stairs from Amazon from this company. They delivered a tube of silicone instead. When I asked for my stairs they said there was an issue with the advertised product and price and that if I paid the higher price they would send them. The Amazon customer service asked them to send the steps but they still refused. They are frauds. I would stay as far away from this company for any business."

"BioLab Plant reopened in July 2021. Leslie's continues to keep EXTREMELY HIGH prices on chlorine even though the supply chain issue has been fixed in Oct. 2021 and confirmed publicly by the supplier! A 35lb bucket of 3" tablets = $170+!!! (Was: $80 originally). Leslie's lower the prices back to where they were or lose customers!! We're going public soon!!"

"Ordered online. Received order it was incomplete. Very challenging to get it corrected. Now have to wait again. My confirmation show the correct order. Delivery and amount shipped was different! Frustrating. We’ll see if they can get it right!"

"What a great experience at Leslie's. Scott, Nelson ,Cameron and Ed are extremely knowledgeable very friendly and very helpful. The store always looks amazing ."

"NEVER BUY FROM THEM! My experience so far trying to return a diving board that came damaged in the box from your company, has been nothing but a pain and a nightmare. We received the damaged diving board 18 days ago, and I have called and emailed so many times, I have lost count. For some reason your company didn’t realize that in order to return at 10-foot diving board, it would mean we would have to send it back via a freight company. So, after spending a week trying to get a shipping label, they finally sent me one after I was on hold for over an hour. Unfortunately, it was a label that was for ground shipping, but we didn’t figure that out until after we had loaded the 10-foot diving board in our trailer and had taken it to two different Fed-Ex locations, only to learn that there was no way this item would ever be shipped ground. So, I had to reach out to your company again, and relay this information only to be told, oh sorry, yes, we can have the diving board picked up by a freight company. Not sure why your company didn’t realize a 10-foot diving board would need to be shipped back to you via freight, since it was delivered by a freight company. Then it took many more days to get a response to get a pick-up time for a freight company and the proper shipping label for the freight company. I was told someone must be present for the pick-up, and that they would come sometime between 3:00-5:00 pm, on the day we were assigned. I came home early from work, only to wait and never did a freight company ever come. I was then told, oh sorry, the freight company picks up cargo first and just runs out of time sometimes to get to the freight pick-ups. This of course, was not a fun thing to learn, as I wondered if this would continue to happen repeatedly. Well after another 5 days of trying to get a new freight pick-up time, and again we waited for two hours, and the freight company never came. Now 18 day later, I still have a damaged diving board in my garage taking up 10 feet of room. All of this is unacceptable. I spent almost $1000 on this diving board, that is damaged, and I have no way of getting it out my house to get my money back. At this time, I want to be forwarded to the highest possible manager at your company. I will be filling a complaint with the Better Business Bureau, as well as working with my bank to dispute the charge. This type of service is unacceptable, and I will be telling every person I know who owns a pool to never use your company. Please make this easy, just give me my money back, and please make this nightmare end."