arrivia

"Scam artists- lies attempts to overcharge and associated with fraudulent practices in concert with USAA. DO NOT USE THEM. IF YOU BOOK A CRUISE DEAL DIRECTLY, AS THEY WILL CONSTANTLY ATTEMPT TO DOUBLE CHARGE YOU FOR TRANSFERS, HOTEL ROOMS AND WAIT TO THE LAST MINUTE AND CALL DEMANDING YOUR CREDIT CARD. CALL AND DEAL WITH THE CRUISE LINE DIRECTLY. THEY REPEATEDLY LIE ABOUT "PICK A PERK" AND TRANSFER FEES TO AND FROM AIRPORT. Had desperate calls and no way to return the call or email. Poorest of manipulation from customer service reps that say sorry a thousand times but don't be fooled these are calculating criminal misrepresentations."

"Nightmare experience, so many wasted hours and energy. Transferred to use this awful place through AMEX TRAVEL for their cruises, but NEVER AGAIN!! Avoid everyone here, most especially Ryan Neufield and Emily Spencer. To talk to a supervisor a ‘piece of paper’ must be filled out and then the promise is sometime in the next 48 hours MAYBE someone will try and reach you ONE TIME and then you must restart the process. My ship sails in one week and I had to make multiple phone calls and emails to receive my boarding documents! Then Emily Spencer acts like she has done me a favor - what was it that she did?? Retrieve my documents from her junk folder??? I have never received my credit for services sold to me by Arrivia, but unavailable to me. I am questioning whether I really have travel insurance that I spent $6000 on as my documents say it was declined. AVOID AVOID AVOID"

"This company pretended they were a part of Usaa travel company and I booked a cruise with them for the next year. The agent was very attentive for the sale but two months later due to a family health issue we are unable to travel. The agent is not responding to emails and their phone line is never answered by their reps. RCL will not cancel a cruise if an agent books, so this is the perfect storm for fraudulent businesses. They can make a sale and disappear with their commission!"

"Called Joe Iglesias to reactivate a platform I'd spent thousands of dollars on a few years ago only to be told that I'd have to spend another $5000 to get what I'd already purchased. When I said that doesn't make sense he said "take it or leave it... I know our competitors cost way more" mentioning a few by name. When I said that he "was mistaken and shouldn't mislead" because I had just gotten off the phone with one of the companies he'd mentioned and they were less he started screaming and hung up on me. So in addition to being "unethical" they're also "rude"."