CVS Pharmacy 909 East Apache Boulevard, Tempe, AZ 85281

"Been going to this pharmacy for 8 months now, it’s been a long 8 months of adjusting meds and finding the right combo so I have been in a LOT like at least 2-3 times a month, early on even more. Every experience has been good, they clearly work hard there and do their best. I’ve always gotten compassionate service when I’ve had to deal with insurance issues, that came up a lot when trying to adjust meds and doses. Even when there’s a line it always seems relatively quick and easy getting in and out."

"Had a prescription refilled and pills were defective, probably over compacted, passing through the digestive tract without dissolving, and coming out the other end intact. Lady at the pharmacy very unsympathetic, and tried to put blame on my digestive tract rather than the quality of the pills. She just seemed annoyed and refused to do anything about the problem except refill the prescription again, using my last refill, at full cost, saying my insurance company would pay. When I pointed out they would be charging the insurance twice for the same medicine, she just kept repeatedly asking if I wanted to do it or not, as if there were no ethical problem ripping off insurance companies and charging them for defective medicines. I have met nicer people working here, but was shocked by the rudeness and lack of any attempt at a reasonable solution from this lady. I need to take this medicine and it is obviously useless if it can’t be digested. CVS apparently doesn’t stand by what it sells."

"Why can't I talk to a human being when I call the store... my prescription is delayed and I want to know why its delayed and when can I get it... can't get through the AI repeating same stuff again and again..."

"The pharmacist goes straight into accusation mode about insurance fraud. Didn't even ask me for details. I just had a question about a prescription because the dashboard showed a different quantity than what my prescriber said he was sending over. Doesn't even have the basic manners to address a customer or even wait to understand the situation."

"Fry the pharmacist was really mean. After he skipped over me a few times I asked him if he could help me. He told me he doesn't know if he can. That he had a hard day. Maybe he should find extra help in customer service. Obviously he needs a mental day. He proceeded to walk too fast through the store just to get me over to the cashier."