Monument Apartments 2300 West Pecos Road, Chandler, AZ 85224

"AVOID THIS PLACE AT ALL COSTS!!! To say this is a “luxury apartment complex” is far from the truth. The only reason this apartment complex is getting one star at all is because of their leasing agent, Aricka. She has actually taken the initiative to hear out my concerns and take the proper steps to address them. What is severely lacking is the manager, Camary’s, accountability for any and all things concerning you and your home. From the first few weeks of me residing here, I had emergent maintenance issues that took months to resolve, impacting my health, safety and day to day living. Maintenance requests went months without being answered and were marked completed without completion. These issues include, but were not limited to, a leak in my roof, leaving water damage in my bedroom for months, to a broken fridge, to unsafe, unlit public hallway areas that we pay for in our rent. This wasn’t a priority to management until I had to contact corporate and the City of Chandler to finally get Camary’s attention. After contacting corporate I had to deal with Camary, the manager for a month and I was met with fake apologies and deceitful promises. This is far from a luxury apartment and for the prices you pay here, please learn from my experience and steer far away from this apartment complex. Hopefully Camary, the property manager, finds the empowerment to turn this place around. Thank you to Dominic, the new maintenance man and to Aricka, the leasing agent, for actually addressing my concerns promptly."

"Very little communication. Very shady company who will tell you your car is ok and then tow it without any notice. They say they have been reaching out to me for some time. No they haven't no emails or calls or texts. Sure did respond to my review quick though"

"They really take care of this place. Everything works well, the Amazon lockers are awesome. The pool and hot tub are always clean and beautiful. It’s a very peaceful place and they take good care to respect the residents."