Mountain View Family Physicians

"Was coming here for a while liked my doctor but apparently this practice is all out for the cash grab. Avoid letting the front desk say oh just pay your bill the next time you come. Avoid not paying your copay before leaving. This "practice" loves to stack on late fees and loves your wallet, not your health."

"Over the last 5 years, I have seen Dr.Henson at MVFP and couldn't be happier with my experience. Dr.Henson truly cares about her patients and takes the time to listen and understand. She has been so easy to work with and if I ever needed any sort of PCP referral, I have always received it with 24-48 hours! I feel lucky to have such a great relationship with my PCP and to feel genuinely cared about. With the office staff, I have never had any issues and always have had good customer service- if I call for an appointment they get me in (even if it's last minute) and use their online portal for billing and messaging which has made it pretty easy. If you are looking for a great PCP, highly recommend checking out MVFP and Dr.Henson."

"Had a normal check-up with no tests or additional services. Paid co-pay for visit in November, then they sent a bill for $102 December. Then got a follow-up bill for $177 in January where they had tacked on three additional late fees (all within that month) for $75. I should note that Dr. Kirk is great. The billing department was less than helpful to explain why additional bill even existed claiming insurance didn't cover parts of the bill, also the explanation of benefits did not come until January from insurance. My family is leaving this practice, I suggest you never experience them to begin with based on their lack of transparency and very suspect practices and inability to articulate and communicate."

"I love my doctor! However, the office staff is incompetent! They cannot answer phones, leave messages, call in prescriptions. And the doctor assistants are even worse (it took over 3 weeks for my doctors assistant to call in my prescription to CVS, and I didn't have a doctors referral sent after the doctor requested it 2 times). Don't bother go some else else. 5 starts for my doctor, 0 stars for the office and doctors assistants. You cannot post without leaving a star so I have to leave 1 but it should be none."

"I love my doctor! The doctor I had before retired, he was great too! I've been coming to Mountain view family physicians for 23 years, as well as my son. My doctor that I have right now cares and gets on me to do the things I need to do to better my health. The lady that use to be in the front office I miss! She may have retired also, I haven't seen her in awhile. She always made me feel welcomed! The only thing I don't like is the location. They keep moving further away from where I live. It takes me close to 30 minutes to get there but I think it's worth it."