HonorHealth Urgent Care - Chandler - West Ray Road

"My husband had an eye injury they couldn't treat. They set up an appointment with an eye doctor to see us immediately and most importantly they refunded our payment."

"They are not likely to respect their online checkin system, and they won’t let you wait in the car to avoid getting sick from other folks who are waiting. Staff at the front desk were rude and disinterested. All of us patients were required to wear masks, but they took their masks off routinely. They also discussed their own pay loudly and for an extended period of time along with how they hoped to maximize their pay schedules. I visited on New Year’s Day at 12 noon, on the off chance that anyone at the corporate offices would like to follow up with on their unprofessional and poor performance."

"I received quick care with little wait, which is what I needed most, so in that regard I'm happy. However, the front desk was not able to verify my insurance on a Saturday for some reason, despite my being fully eligible. I offered to cash pay for now so I could be seen while they figured it out with insurance. My insurance has confirmed I am eligible (they aren't sure why the woman at the desk couldn't verify it) and asked HonorHealth to submit the claim for payment. Now HonorHealth is saying since I "signed the form" they aren't able to bill my insurance. Pretty annoying transaction."

"The staff was friendly and upfront about possible delays. However, the delay was shorter than other facilities I've encountered. All rooms I encountered were very clean and organized. Everything needed was conveniently located. The assistant taking vitals was thorough and did a second BP "to be sure". I love that because many don't seem to care, and she did. Provider asked many questions to get a good picture of what my issues were. She prescribed antibiotics and sent order in before I left. Very timely. This was my first experience with HonorHealth/FastMed UC. I would return. Thanks"

"In all fairness I will point out the positives. I did not wait long. The office was clean and the PA and Dr were kind an courteous and I received good care. The negatives have now outweighed those things. Rebecca was working the front desk. She failed to verify benefits and charged me $120. I explained that I have a $30 co pay for urgent care which she quickly dismissed and said I would get a refund for overpayment. My insurance rep called the same day and asked her to reverse the $120 charge but what happened is that I was the charged the $120 + the $30 co pay. I have now places numerous calls and spent hours trying to get a refund. I have left numerous messages with corporate customer service and do not receive a call back. In addition my day of birth was entered incorrectly and I was unable to see my labs as a result. There is more but I will leave it at that. I’m frustrated and simply would like my overpayment reimbursed."