Banner Surgery Center - Thunderbird

"Sweetest, most caring people from the very beginning of check-in until the end. The nurse we had in recovery was pretty intense and rushed but not rude to us. Everyone seemed to care very deeply about my daughters surgery and made sure comfort was the first priority. The registrar was very sweet and informative. The nurse my daughter had checked in on her to make sure she was comfortable constantly and they were very good working with the young crowd. The surgeon of course was amazing and the anesthesiologist was an incredibly kind man! Thank you so very much for making not only my daughter comfortable, but me comfortable as well! You all are incredible please don’t change."

"Had a wonderful experience! I’m very grateful! Thank you for taking great care of my baby. The doctors and staff were AMAZING! Thank you to Dr. Philip Gleason, Kelly PA, and Carol RN! The rating reflects the One Parent Policy: There is one area of improvement that needs to change for the well-being of the pediatric patient. The one-parent policy is outdated, unsafe, beyond stressful, has a high potential for a poor outcomes, and a risk management case. To obtain informed consent for an underage child BOTH parents should have access to the child, surgeon, and anesthesiologist. Especially, if both parents are requesting to be with the child and to talk to the doctors. Legally the consent only needs one signature; however, if both parents want to speak with the doctors in the preop area this should not be dismissed. I was told the one-parent policy convinces the doctors and helps them stay on time with surgeries since they don’t have both parents there to ask questions. The policy has nothing to do with COVID- and if it did, we are 3 years post-COVID and should no longer be instated. I know that Mayo and PCH allow both parents to be with children in the pre-op department. It's time to move forward for the well-being of the pediatric patient and family. Both parents are allowed to visit during the PACU recovery. I found this to be amazing and appropriate. I noticed there was no changing station in the visitor bathroom. There is no location for mothers to express breast milk. I have filled out the survey with my cell number and welcome a phone call to share my experience and hopefully bring change to this outdated policy."

"Took my 10 month in today to get the tubes in his ears. Everyone in the childrens side was fantastic. They went above and beyond for my little man. RN Julie was amazing and kept asking my wife and I if we needed anything. So happy we were able to schedule the procedure with this amazing team. Doctor wood was absolutely amazing and super informative. Thank you guys again!!"

"My 11yr old was scheduled for surgery at the center with Dr. Wood. I was told to have her there at 8:30 AM we were in the pre-op area for over two hours with no word from anesthesiologist, nor Dr. Woods I started getting concerned shared my concerns with nurses finally got a hold of the operating nurse who told me they put two other patients in front of my child but it wouldn’t be more than 45 minutes almost another hour past finally got a hold of Dr. Woods he told me I was next to turn around and take another child to the operating room before my daughter and for Dr. Woods to tell me that 10-month-old child was hungry even though he got there after my daughter I felt very discriminated against my daughter being a minority and that child being Caucasian my daughter waited patiently over two hours for her to be told. She still has to wait because another child of a different color was hungry, my daughter is a very smart, intelligent sweet child. The nurses even said it she was hungry as well so for Dr. Woods to tell her that I felt very discriminated against and I would never allow my child to get surgery done at that facility if that’s how they’re going to be treating people of minority something needs to change to have an 11-year-old child crying having her bottom hurt for sitting over two hours to be told, she still have to wait because another Caucasian child was hungry I was furious and I would never allow my child to feel less than another child because of her color so she did not get surgery today I canceled it I’ll find another facility that offers great service and treats patients as equals."

"I took my 6-month-old son here for a procedure and the staff was exceptional! Ebony checked us in and was so kind and caring. I especially loved that she took the time to stress the importance of opioid safety and how to dispose of it properly and the effects on the environment if it’s not disposed of correctly. So important and no one has ever taken the time to educate me on that! Carol was there for my son post-op and she was really warm and sweet and gentle. I am so grateful my son was in such good hands with every person on the staff."