Abrazo Medical Group Union Hills

"Doctor seem like they didn't care about patients, they don't call you to give you your results they just send you a text message saying to check the website don't even bother to help you look for the right doctors to contact about your problems but they do remember to charge you for the visit; they remind you almost every other day until you pay"

"My complaint is more about the lady who did my lab work today I think when someone tells you which vine to take blood from I think they need to listen I have been to many labs and I know which vine is the easiest being that I have tiny veins I know which one works good. The lady proceeded to ignore me and tried one she thought would work well it wasn’t enough blood so I showed her again and she did go on the hand I told her but not the vein I told her and again nothing then Tells me I have to come back or go to anther lab which we all have busy schedules and it took a lot for me to take off work to get these labs done if she would have listened to me in the first place none of this would have happened I’m so upset with how she handled the whole situation. I always go to the abrazo on greenway but figured this time I would go to this one cause it’s closer to me but never again will I come here again"

"The three stars go directly to the staff, they were great. Greeted me, made sure I felt comfortable, the phlebotomist spoke to me while she drew blood when she noticed I was starting to feel uneasy. Truly amazing individuals and the only reasons I didn’t leave a 5 star review is because of the provider. This provider made me feel uneasy throughout my visit. The only reason I did not walk out is because I’ve been feeling so sick I knew I needed to be seen. She asked me my concerns then she immediately went to my weight which was understandable considering my reason for the visit. However when I dismissed my weight being the reason for how I was feeling she wouldn’t stop bringing it up. She even made a snarky remark when I mentioned I had been much worse and had been able to gain a significant amount of weight. While I’m petite I’m not at an unhealthy weight and to add to that I had also been fasting for blood work. There were comments that led to her speaking about my inability to get an abortion (which I had not ever even asked about) snarky remarks regarding a list of concerns I had, dismissing other concerns and hesitation over sending orders for routine labs I requested. I don’t know if she had an off day or what the matter is but if I still had body image issues like I used to she would’ve worsened them. She also didn’t follow up on my PHQ-9 as extensively as she should have. I work in the mental health field and experiencing this type of ‘patient care’ is terrible. I can only imagine how those with little to no medical knowledge feel after visits like the one I had. I’m waiting to get a call back from the office but I hope by being ‘vocal’ about my experience it will encourage anyone else with similar experiences to do the same, it is not ok to be treated this way."

"Doctor was great when I had my appointment. I was referred to get an ultrasound on my abdomen. I completed the ultrasound and waited 2 weeks before i had to do the doctors office job. Simon Med had been faxing my results to a number that went to a different location. I was making to calls back and forth to get my results send to the doctor. When i was talking to the rep at Abrazo about calling Simon Med to give them the correct fax number she had the audacity to tell me that she would not and that they would have waited until they finally recieved the results. Where is the customer service and pride in your work? This rep was rude and should be looking for a job flipping burgers. She should not be talking to people on the phone, no people skills at all. Read Reviews before going into this doctors office. No urgency at all, especially when the doctor stated that this ultrasound was very important."

"This is not a review of the Dr, but of the scheduling process, which appears to be outsourced. Scheduler told me to come in for lab work prior to my appointment, when I got there they would not take me in. Said I had to come back next week. Please don't ask people to fast and make an extra early trip to your location and then turn them away. How about a courtesy phone call? You would expect the same of me!! The phlebotomist was rude and unsympathetic. Her computer was down and she was more than happy not to have to help me. Apparently building trust with patients is not a priority."