Petco 11985 North Oracle Road, Tucson, AZ 85737

"FIRST TIME CUSTOMER I booked cutting and bath for my 2 little dogs. I had never taken my dogs to Petco for any reason. The price seemed good for a cut and wash. Girl who checked in the dogs was nice and I explained the health concerns of one of my dogs. All was good. When I picked up the dogs the person checking me out was nice and told me about the app to get 20% off on the first cut. This guy helped me with the app (I'm 60 and not an app person). When the dogs came out the dogs hair cuts looked great. THEN I got the bill, there was an charge of $5 for supplies or maintance or something for each dog. So, I questioned the hidden fee. OMG, this went on for a while, I told them I was not paying a hidden fee. After a good lenght of time and my blood pressure going up the manager on duty said he would remove this fee. So, I paid and left a $5 tip for each groomer then store. Later that night I thought about the $100 (little less), I thought that cant be right. Well, I did not have the reciept because the manager on duty didnt give it to me. Dog cut cost $50 each, I gave $10 (total) tip, 20% off with the app for first time customer. So, my math => $50 + $50 + $10 = $110 minus 20% (22) = $88 So, I went by the store the next morning to get some of my money back. Well that didnt work because I didnt have the reciept and they could not reproduce my reciept or even look at my account to see the history. The manager of duty (same guy) went on and on about something I signed when I brought the dogs in. I told him I never was asked to sign anything and I have no idea what he was talking about. This went on and on again. He said he would look into this and give me call tomomrrow. Well....... I guess he lost my number because he has never called"

"Noah (Oro Valley location) did a great job today with my Tiffany . Thank you ."

"Don’t bring your pet to this grooming store. The grooming manager left retaliatory comments in our service dogs account and referred our dogs out of petco grooming after we left a negative review. She bragged about her store bringing in the most money so the regional district manager has her back. Even the store manager can’t resolve this issue because she’s bringing in money for the store. They don’t care about your pet and they cram 4-6 dogs in a single grooming appointment. Our dogs are service dogs and they are the sweetest therapy dogs. We paid over $150 per grooming and even at that rate, it wasn’t enough money for the store because they want to take in more dogs and increase their revenue. So If you have a problem with the store and write a negative review then they will block you, write retaliating comments on your account and refer your dogs out of all the Petco stores. That’s how much they care about their bottom line. That’s how Petco chose to treat you and your beloved pet. Avoid this store at all costs."

"We have taken our sweet pup to Petco several times and it has always been a positive experience. On our latest visit Alejandra groomed our little Scruffy and she did an exceptional job. Many thanks to her."

"I couldn't have been happier with the quality or the appearance of both my dogs following their grooming. The groomers were very pleasant and followed my requests to the letter. My dogs no longer fear going to be groomed, they used to shake uncontrollably when going to other groomers. I would have given them 5 stars except for the price charged which I feel was a little bit too high. Even then, I will continue using this Petco because of the exceptional care I know my dogs are receiving and their beautiful appearance following their grooming."