Fortuna Medical Group 11510 South Fortuna Road, Yuma, AZ 85367

"Although I find Dr. Barclay knowledgeable, the front office person Olga is the rudest, most incompetent person I have had the not so pleasure of dealing with at that Dr. office. My referral has yet to be received at YRMC as she says the fax will not go through; picking up the phone, so the patient can get the care that has been requested by the provider should and have been received after 11 days. This is incompetence and patient care at the hands of Olga at Dr Barklays office is a ZERO! Lastly, if you need to cancel your appointment you will need to give a 24 hour notice, and it is posted that a 24 hour notice is 3 working days (8 hours a day x 3 days = 24 hour notice) bazaar- if you do not notice that posting and cancel your appointment in a timely fashion, you will be charged a fee-just fyi. Update: My MRI referral miraculously was received via the same fax number that she had been “trying for 8 working days” and 11 days after I was seen by the Dr. As you can see this office has many complaints on Google review about these types of issues and after my appointment and MRI I will be changing providers, my health comes FIRST and FOREMOST and Olga doesn’t give a damn about patient care."

"When Covid first came out we went here to get tested and received a bill from their lab service for over $900.00 I wrote the lab and said everyone else in Yuma is testing for free so I’m not paying this bill and I got a reply that said we’re sorry yo shouldn’t have been billed."

"I've been seeing Dr. Kuder (yes he has a PhD) since 2015. Today is August 2, 2023. He did have bad clerical staff. That person was let go. Yes his CNA staff have to multitask now and then. Newly hired staff are better prepared. I, as a client, am responsible for my body and my health. Dr. Kuder and I work carefully together on referrals, prescriptions and I am completely grateful for Dr. Kuder's bedside manor and staff. I might suggest when you have an appointment bring a calendar you can write on."

"I have an extensive background in healthcare, healthcare administration, and referral management and from the outside in it really looks like the support staff at this facility are either overworked, under motivated, or under educated. It doesn't take 20 days to place a network referral. I shouldn't have to micro manage you via weekly phone calls to ensure my semi-acute referral is placed. Everyone is "in line" here. There is no triage when it comes to care beyond the facility. You're at risk of miscarriage and need to see an OB for specialized care? You'll have to wait, I have 25 physical therapy referrals to write first."

"My first time at Fortuna Med Group was a 5 star. The support staff was really good and spent the time with me as needed. Steven Kuder also took the time to perform an initial work up on me and he was VERY thorough. I am a happy patient there."