Nevada Health Centers - Henderson Family Health Center

"My dad went here for his physical. He’s a dialysis patient with heart and blood pressure problems. His appointment with PA Bernadette Yalung lasted less than 15min. He was never asked to do any test not even a blood work. One month later he called and asked for refills on his meds. 2 weeks later, still no refills sent to his pharmacy. He’s out of his meds as of today. I called today to ask for refills and complain. A rude woman answered and didn’t wanna listen or stop talking. I had to raise my voice and ask her to stop talking, she ended up hanging up on me. I called and complained again to a supervisor. Just to receive a phone call later from a nice lady telling me what PA Yalung said. She’s literally not filling any of my dad’s meds. She wants him to see a specialist for each and every medication he’s been on. Most of them are regular maintenance meds like ferrous sulfate or gout medications! I’m guessing she has zero experience and is too scared to prescribe any medication. She better work as a nurse."

"I called several times to get my blood results. I was told I would get a call back each time. I never got a call back. You can not speak to anyone directly and are forced to go through their call center. The office staff will not allow the call center reps to transfer the call to speak to any one directly. I was told through the call center rep that the office staff told her to tell me if I wanted my blood results I would need to go pick it up and if I wanted the results explained to me I would have to make a appointment to go over the results. First you want me to take off work to pick up results that I have no idea what she ordered the blood test for, and on top of that they want me to explain the results to myself or pay for another visit for it to be explained to me. What is the purpose of having a front desk staff that doesn't pick up the phone. Save yourself the stress and don't go here. 0 stars."

"The staff and Doctors treat you like family. As we say in Hawaii “with Aloha”. Thank you Dr. Vanessa Artienda."

"Mistake after mistake, after mistake. And the referral department displays pure incompetence. Nevada Health Centers has screwed me over several times now. Worst medical support staff that I have ever seen. And it is sad because the PA is pretty good."

"Vanessa Artienda is my most trusted doctor on my healthcare team. Shes a good listener and always has great suggestions. I would highly recommend her for your primary care physician."