LA Fitness,

3985 South Arizona Avenue, Chandler, AZ 85248

"I was "forced" to go to this gym because my Esporta closed. This gym is sad and broken down. If the machine isn't broken its just beat up. All the handles are gross or missing or mismatched. FIX YOUR EQUIPMENT! Invest in new handles for cable machines. Simple stuff."

"I recently joined LA Fitness on Saturday, January 20, 2024, and they didn't tell me about annual fees at the time of registering. Now that they have been deducted $59.89 from my account, this is incredibly unprofessional. I don't like this, and the front desk man couldn't have been more patient in explaining. Kindly consider your actions and proceed. Even if they may have several plans, they must be patient in order to thoroughly explain each so that we can select the finest one. Location : Arizone Ave , Chandler . QR5XBYXWMGX is my bar code ID."

"Before visiting LA Fitness, I had proactively called to address a issue with updating my insurance billing information for my membership. During this call, I was instructed to come in and speak directly with a gentleman who specializes in insurance billing for memberships as she could not do it. This wasn't my first time needing such an update, and previously, LA Fitness representatives had efficiently handled the process by taking my updated insurance ID billing number, ensuring my membership remained active. However, upon following the instructions and arriving at the facility, the experience was drastically different. The same lady I spoke with on the phone, who had directed me to visit in person, displayed a complete lack of effort and willingness to assist and said “it’s not my issue”"

"When you make a change to someone's membership that apparently, is a one time change you need to inform them of that. This gym, specifically Francesca, failed to do this. This ruined my membership for where I actually live. At first, Francesca was helpful to get the situation resolved but then, completely switched and said there was nothing else she could do to help me. They wanted me to pay $175 to retain my membership because of miscommunication on this gym's part. Don't waste your time with LA fitness and their terrible management."

"I signed up at the Camelback location with a family membership to access all locations. I planned on using this location for weekends. I brought a guest with me and was told to check in with a sales member. We were unfortunate enough to encounter Greg first. His arrogance was over the top, unnecessary. Long story short, he made sure we knew he was the “Senior Manager” at this location which, clearly, impressed him. The over dramatic gestures were not necessary. He would not listen and did not attempt to problem solve. I have NEVER encountered a “ Senior Manager” that conducted themselves this way. LA Fitness, you need to do better with hiring management."