Homewood Suites by Hilton Phoenix Chandler Fashion Center

"DO NOT STAY HERE IF YOU WANT TO KEEP YOUR VEHICLE SAFE!!!! Stayed here during New Years Eve weekend 2023-2024 and have to warn everyone to never stay at either of these Hiltons in this location. We woke up NYE morning to be called by the front desk stating our vehicle had been vandalized. All 4 wheels and tires had been stolen from our vehicle, plus major damage to passenger window/door.. Police came out, report filed. When the manager (of both Hilton hotels at this location) came out to talk with us and the police officer he never mentioned that the same thing happened to a truck in the same spot, the week before ours. He said something to the effect of “this never happens in this area.” It wasn’t until speaking with a long term hotel resident later that day that we were told her car had been broken into a few weeks prior, and that other truck had its wheels/tires stolen the week before ours. Upon check out from the hotel (3 days later due to not being able to have my vehicle towed sooner) when I asked the front desk employee if he’d been told about our vehicle, he said he had just been notified. When I asked if he was ever notified of the other truck, he said he was told about that one the same time he was told of mine. Why wouldn’t a hotel notify its employees that serious vandalism/theft had occurred on site and to keep an eye out for suspicious activity? We believe a hotel employee was at least assisting in this little side business. We found numerous large cinderblocks placed throughout the parking lot, which made for a great way to jack our vehicle up to remove its tires. We threw all of them in the dumpster upon our departure. This hotel does not have external security cameras and likely won’t even with the recent pattern of crime. DO NOT STAY HERE. We are grateful to Chandler PD and the wonderful couple staying at the hotel who donated their hotel points to allow us to stay another night while dealing with getting our vehicle towed."

"Location is good and overall the hotel seems quiet. Pros: - Salt water Pool - Free hot breakfast - Overall quiet - Suites - Toaster in suite - Streaming tv (Netflix & YouTube) - Surrounding area seems safe and quiet - Ceiling fan in bedroom of suite - Room felt clean Cons: - Not enough utensils in suites (sleeps 4 but had 2 forks, cooking utensils were scarce) - No dish soap in suite, just one pack of dishwasher detergent - Bathroom is attached to bedroom, so guests sleeping on pullout must go through bedroom to use restroom. - Floor Lamp was broken, couldn’t stand on its own"

"I love this hotel, this is four time staying here. Everything is clean, nice big pool with a basketball area, also they have place for barbecue. The gym is well equipped. They have dinner service in the kitchen and breakfast."

"Spacious, clean room. Not on busy street so room didn't have bunch of road noise. Easy to get in and out of location. Has plenty of free parking. Staff was friendly and easy to deal with. Would recommend and stay there again."

"This is a good pet friendly hotel! They do have a decent continental breakfast, and a nice clean environment! Staff is very nice, and the pool is open until 11pm! I would stay here again if I brought my dog! Great place to stay if you need a home away from home for a few days! However, this place did teach me what a sofa bed is, and I did debate sleeping on the floor during our 3 day stay, as it almost seemed like a better option."