Homewood Suites by Hilton Phoenix-Metro Center

"employees need to go back to preschool before joining the workforce, they are pretty trash at doing their jobs. negligent in communication, exaggerative, power-hungry and filled with tyranny. hotel is in pretty bad quality. the pool was ice cold with no certainty of getting a heater for it, the elevators are scary as hell. the door on the elevator wouldn't open, causing me to get stuck in there for a sec. the carpets everywhere are gross. drunk zombies would be in the lobby at all hours of the night. it's stinky everywhere, dated, unhumane and I'm glad we're not staying there anymore. it's pretty much motel quality. stay here at your own risk.."

"Room was immaculate and very comfortable. Staff were very helpful. Building is dated but clean and cared for. Only docked a star because free breakfast was inedible. But there are other breakfast options nearby within a 2 minute drive or 10 minute walk."

"Disgusting. Smelly. Outdated. Not hygienic. Inhumane. There was human urine all over various parts of the rooms. We walked into our first room that was originally provided and I couldn’t even breathe because the smell was so strong. I was moved to another room that smelled equally as bad. Breakfast was horrible. The only thing worth trying is the coffee. I will never stay here ever again & I advise everyone to do the same. It was horrific! A terrible representation of the Hilton brand."

"Pros: - Convenient Location - HDMI Access on TV to hook up Roku/Fire stick - Free Breakfast & Parking Cons: - Not a good location for families, a lot of homeless people around. - Not a good room for small children, we were able to open the windows from the bottom up and there is no security to stop children from falling through screen. - Room wasn’t the cleanest, sticky food on handle for microwave and for fridge. - Breakfast is served 6am-9am. We arrived at 7:45 and food seemed old and stale. - Close to freeway, a lot of traffic noise. - No ice machines available, no ice in freezer in room. - Inadequate amount of utensils, no dish soap"

"The staff from Front desk, housekeeping & Breakfast attendant lady were all very nice & helpful when needed. Breakfast was served daily & was good. Kinda disappointed that the hotel still lists daily (weekday) social hour but only has it on Wednesdays which is the day we were leaving. All outside doors were locked & needed a key to enter. Which is good because no doors were broken and there were surveillance cameras. The rooms are clean & roomy as we had a suite, beds were comfortable. Ours did have a very bad odor which we thought would air out but it never did. Maybe running a fume or odor extractor might work. We just ran the heat & left the windows open. & bought air freshener. It is near the expressway & many restaurants/ stores. Arizona Mills Shopping Center not too far. Thanks, to our evening Desk Attendant DARRIEN who took some nice photos of my mom & I on our last evening there. We will definitely return."