SEPHORA 2000 East Rio Salado Parkway, Tempe, AZ 85281

"I stepped into the Tempe Marketplace store at 1:30 in the afternoon, 4 staff members were standing at attention in the aisle. I asked if they carried Burberry Goddess perfume, 2 employees pointed me towards it. I stood in front of the samples and returned to one of the staff in the aisles. I explained that I'd like to buy it, they again pointed me towards it. I went back thinking help was on the way since only the samples are accessible. The actual products are locked away. No help arrived. As I walked out without a purchase, I was pleasantly told, "thanks for coming in". I told her I was leaving empty handed because no one would assist me, one last chance to make it right. She smiled and said "Have a great day". I immediately drove to Ulta, on the other side of the mall, 3 employees rushed to help me."

"Worst service I have experienced at any Sephora ever and I have been a rouge memeber for almost a decade. Please don’t waste your time go to any other location in the valley!!! Honestly Never greeted once, there was atleast more than a dozen employees just standing on their phone. I had to approach someone twice to receive help I gave up on the third try and stopped shopping. Not to mention the lack of experience, I wanted to try a new foundation and asked someone she had no clue how to assist and physical looked annoyed I approached her, her face was a big giveaway. Once the second person came she was clueless too had to search on her device to only give me the opposite of recommendations I specifically requested. I tried to not be annoyed and simply said maybe how about you recommend something you know about she was short and said that’s what I’m looking up I had to tell her to forget it. You would think if you ask for an oil free medium coverage foundation she could atleast produce one option. I guess I’m just used to entering a Sephora being treated asked if I need help offered a basket and having people atleast try and give me a recommendation even if it’s not a perfect fit. This place was cold and it wasn’t just one employee it was 4, really pushes you to want to go shopping online instead. Will never be returning to this location."

"Worst sephora I've ever been to. God forbid you ask for assistance. They will walk past you, roll eyes, one manager is always under influence of substance, tweeking to be more specific and doesn't know if she is coming or going. I was told by another employee " to be honest I wouldn't even buy skin care here, its overrated" . I was shocked. I was wanting to splurge onself today and the manager looked at me up and down, giggled and kept walking. Zero customer service and nothing ever in stock. I refuse to ever shop there again and its worth taking drive to scottsdale where they are amazing,super friendly and professional."

"Employee Alex was super helpful, I was there looking for a better serum to treat the bad rashes that my skin gets after I shave. She referred me to the 'Tower 28' brand, and was able to teach me more about how the serum and moisturizer contains ingredients that should help with the problem I was having. Since I started using it, the bumps and rashes have been so much better. Thank you so much Alex!!"

"I'm not a make up pro and don't have experience with a lot of different makeup and they had someone there ready to help me as soon as I walked through the door. She walked me through my choices that were within my budget and helped me pick makeup that I was happy with. She was able to find me shades I liked or that suited my skin tone. I'll definitely be going back!"