PANDORA Jewelry

"I would give 0 starts if I could. I bought two rings spent $163 and I have had them for 6 days and they are turning orange? Rusted idk but disgusting because the store I bought it from wouldn’t exchange or refund bc it’s not in re saleable condition and it was user error here’s the pictures of their LOVELY product mind you I work as customer service and type all day long so not sure how it’s user error? Pretty piss poor excuse if you ask me."

"Yesterday I had a very horrible experience with this location. This location was unorganized when it came to the line outside. There was two separate lines but no direction from the employees working. I was in the line yesterday and was yelled at by the employee working at night she was wearing a black long skirt with a pony tail. I was trying to tell her that there’s two separate lines and no one knows which is the starting point. She literally yelled at me and said “ you better get outta line now “. Because of her demeanor towards me I decided to make an online order while I was in line. This employee definitely needs to be fired for speaking to customers like this. This person has no experience when it comes to how to speak or how to respond to a situation. Because of this I’m taking my business elsewhere where I’m treated with respect. It sucks that I have to drive somewhere else for my daughters Christmas gift but respect is everything to me and I feel I deserve an apology. I would definitely not recommend this location to anyone because of the service I was given."

"WORST STORE AND CUSTOMER SERVICE I HAVE EVER EXPERIENCED! A promise ring was purchased on 11/05 at Scottsdale Quarter. At the time, I had to go to this location because they were the only store that had the size I thought I needed. I specifically asked if it could be exchanged in case the ring did not fit and they assured me I had 30 days to do any exchanges. As it turns out, the ring was too big. I went to the Pandora in Arrowhead Mall (this location is closet to me) to exchange the ring for a smaller size on 11/10. Had to wait outside the store for awhile before they allowed us to actually enter after we walked in because there is no sign posted out front stating otherwise. After being allowed to enter the store, I provided my receipt and asked if I could exchange the ring for a smaller size. The sales rep immediately told me they would not exchange the ring because it needed to be in new condition. I assured her the ring was literally only taken out of the box once to try on and after seeing it was too large, it was placed back in the box and taken to the store. She then took the ring to the back of the store and came back out stating it was not in new condition, which does not make sense to me how they can come to that conclusion when it was only worn long enough to just try on. I told her the ring was just purchased 5 days prior and was told I had 30 days to exchange, which she still refused to help me. I asked to speak with a manager and she told me she was the Lead and stated the manager was not there. I told her this was the worst customer service I have ever experienced, took my ring and receipt and went straight back to Scottsdale Quarter. Scottsdale Quarter was kind, extremely helpful, and confused why the location at Arrowhead Mall would not exchange the ring. The ring was exchanged at Scottsdale Quarter with no issues whatsoever. ***It should be noted, on the receipt it states "Items in unused and original condition may be returned to PANDORA stores for a refund or exchanged for another item until January 28, 2024 with original receipt/electronic receipt lookup.*** I will never do business with Pandora in Arrowhead Mall and will advise others of the poor customer service they provide."

"Lindsay was amazing!!! Her energy is unmatched, she’s so personable, and can really vibe with anybody. She was very professional, knowledgeable, and resourceful!!!! We got friendship rings and she was all about the vibes!!!"