CVS

"I truly hate to be that person but there is just nothing nice to say about my 4 year experiences with this pharmacy location. Every time I try and pick up a prescription through the drive thru, I am directed to go inside to the drop off counter to give them a Copay Savings Card number so I don’t have a $400 co-pay; even though one in particular that my son has been on for MONTHS. Then when I go in, see the person at the drop off counter, they make the adjustments and ask me to wait until my name is called because they “just need to reprint the paperwork”. After waiting in the lobby area for 20-30 min, I end up getting back into the always long line to get seen at the pick up counter and wait another 15 min or so. Then when I ask for the prescription, it’s either a scramble to find the already prepared prescription or they just give a insincere apology and move on to the next like it wasn’t already a inconvenience that I waited 15-20 min at the drive thru, get down and get inside to wait another 20-30 in the lobby, just to get back in another line for 15-20 min. I have a lot of patience and never complain about it. But today took the cake, especially after witnessing it happen to another customer who was waiting in the lobby as well and singing gospel songs “for an hour” while others just stood in line and were able to get their medications in a timely manner. Today was ridiculous and the worst experience yet."

"5 ⭐️because compared to the only other competition, CVS is so much better than Walgreens. Better stock, better selections, nicer environment & faster lines. Walgreens sells a fraction of the hair products CVS has & only CVS carries mine."

"Very slow. Also these guys are slow in the head. My prescriptions are covered by insurance and they told me two separate times I wasn't covered. Found out they were entering my information incorrectly. Pretty sure their only qualification to work in the pharmacy is if they stick a mirror under their nose and it fogs up."

"Worst CVS in the business. In 50 years of buying insulin I have never had a pharmacy that is unwilling to dispense or order it. These guys are ridiculous and beyond the pale with respect to simply treating patients as humans. Their pharmacy techs and most of the pharmacists here care very little about dispensing meds on time. They are unprofessional and belittling on the phone, and are unwilling to reach out to other CVS locations when they’re unable to order or receive meds on their own. They blur the lines between truth and dishonesty with abundant meds like insulin - they claim it’s back ordered indefinitely, but other CVS locations have it in stock and state that there is no back order. The bottom line is that if you want professional, timely patient care you’re better off looking for a different CVS location. Better yet, go to a competitor."

"I typically don't leave negative reviews for businesses because it seems pointless. However, I have been to the Ocotillo CVS many times over the past year and the customer service is just awful. I have never interacted with store and pharmacy staff that are so unhelpful and so rude. There clearly needs to be training conducted on how to greet and help customers. I asked for help finding and item and was told "it's upfront." When asked for more the employee shrugged and said, "maybe an end cap." Another time I was looking for children's cough syrup and could not find it in the children's section only for an employee to tell me “It’s obviously with the adult cough syrup, and I should look there before asking." Sorry, sir for asking for help, which is almost certainly part of your job description. I cannot fathom how this seems acceptable. These are not one-off examples, every time I have attempted to shop here it has been unpleasant. Do better."