Fry's Pharmacy 4204 West Cactus Road, Phoenix, AZ 85029

"Worst pharmacy I've ever seen. Possibly illegally operating. Pharmacy manager runs it like a dictatorship, refuses to display credentials or identify his full name. Very rude staff overall."

"The small older lady has had a grudge against me ever since I called her out for repeatedly telling me how expensive my medication was and making excuses for why she couldn’t fill it. She even tried to pretend to be someone else when I called and when I said I knew it was her she told me I needed to find another pharmacy which I did to avoid dealing with her. I eventually had to go back when the specialty pharmacy quit carrying my medication. My problems with her started immediately when I went to pick up my prescription and was informed that they had put it back because I had called and said I didn’t need it which never happened. Every time I went in to pick up there was some ridiculous reason that would be contradicted by the other pharmacy employees who would get confused. I finally had enough and went to Fry’s store manager and said I wanted to file a complaint against her. The situation was addressed by the head pharmacist because she(the one with the problem)refused to acknowledge us and just stared at her computer the whole time. I didn’t have any more issues for awhile but every few months they start up again, if not with my medication, it will be with my daughter’s or my mom’s. As soon as I talk to anyone with the white coat, I always leave with the medication even after someone in blue scrubs has just told me they don’t have it or it needs doctors authorization, etc. When I say “blue scrubs” I’m not referring to everyone there that wears blue scrubs, only the short lady with glasses that’s always in the corner with the computer and the other older lady with frizzy burgundy hair. They are rude and reckless and in charge of our medications. Anyone else see the problem here?"

"Pros: Kroger savings club makes everything super cheap. Cons: The system is not hooked up for inventory so you frequently get told your meds will be ready today, then go to pharmacy and be told that they have to wait until 2-4 days when the meds come in. Customer service is 50/50, sometimes you get the younger kid and he's nice. Other times you get that older dude and he acts like he hates his job/people."

"If I could I would give no stars. They hand out expired prescriptions, my free style libre sensors that I check my blood sugar with were expired by many months! horrible, horrible customer service, I can go on and on about how many times I've had issues filling my scrips and the bad attitudes I've encountered with these people! I needed my insulin (I'm type 1 diabetic) before leaving on 2 week cruise and they were fully aware of this days ahead of time. I went to pick it up and was told it still needed to be ordered they didn't have any. I was leaving for Florida at 6am the next day. I had to go to another Frys pharmacy to get my insulin. I am Changing to another pharmacy ASAP! This place is in need of an inspection and new staff!!"

"I see a lot of bad reviews here. I have gone to this pharmacy a few times now and filled multiple scripts for my kids and I. I have had no trouble and they have stayed true to their word on when our medications would be ready. I have had excellent customer service both in person and on the phone."