Chipotle Mexican Grill

"When they first opened, food and service were really good - good portions, tasty, and fast. It's been steadily downhill since. The sizes have been dropping, and the food is late/inaccurate. Last time was the last straw. Ordered mobile and had extra everything (rice, beans, chicken, salsa, corn, sour cream, and cheese). It was ten minutes late and came with less than I would expect for a non-extra laden bowl. Where's my salsa? Also saw the same as another user - takes them over 5 mins to answer the window. I'll be avoiding this location from now on."

"Update: Not only are the prices sky high, but they will lie to your face about not having certain items. Went to this location and was told they were out of lettuce on a Friday night, and they proceeded to give me the lettuce for the salad which was fine, whatever, a few pieces of spinach for my tacos, that's okay, it's Friday. That was until I saw the crew in the back making online and drive-thru orders and taking handfuls of the lettuce they said they didn't have and adding them to orders for pickup! For as much money people spend here, you wouldn't think they'd lie about things like that. What made me even more angry is that they continued to lie to people as I watched the girl in the back grab handfuls of lettuce for the online pickup orders! That's just wrong and shouldn't happen at any of the locations. Do better to make everyone happy, especially the people who walk in and sit down to enjoy their meal. FYI, if you head to this location and they tell you they're out of something, ask them to check in the back because my guess is they might just find it there! We will not be back! The food is good, staff is friendly, but prices have gone through the roof!"

"This is the worst chipotle I have been to. They are always rushing you to order and it always seems like it is a race between the employees to see you can make food the fastest and for $12.50 for the carne asada they don’t even give a full serving. I have ordered it at other locations and got atleast twice as much as they gave me."

"Honestly I have tried to give this store so many chances but last night I had service that made me never want to go back. First thing was when I went to pick up the order we waited 7 minutes in the drive through before anyone acknowledged that we were even there. When I finally got my food home this was what we received and 2/3 of the bowls were wrong. I ended up driving all the way back as soon as I noticed it because it was inedible. When I got to the store I asked for the manager who came out giving attitude to start with. She kept giving excuses as to why my bowls were the way they were but they were clearly wrong and let’s be honest who would actually want to eat something that looks like the first picture. I told her that I would like a refund and a remake because I drove from Florence now twice. She then told me “oh boohoo we have employees that drive from Florence”. Okay? I am paying for food and they are being paid to be there there’s a difference. She then proceeded to tell me that her GM was on the phone and that I could call corporate if I had such issues. In the end she said she would make the food again but threw a fit while doing it and when we got home the food was absolutely disgusting and inedible. I tried to contact their support online and have still yet to hear back. Don’t waste your money at this store."

"Used the online ordering, order said pickup at 4:40 I got there about 4:45/:50, they said the order wasn’t ready asked us to pull up and our food would be brought to us in about 10 more minutes. 10 minutes turns to 25 minutes so I go inside… the store is very busy still clean and beautiful, smells amazing btw. I give the employees my name (2 separate people asked me at different times during the 15 minute I was inside waiting) finally we get our food… the bag felt oddly cold but after waiting over a half an hour we were in a hurry to get home we live just across the street… when getting in the car I decided to open the bag and reach in and I noticed the bottom of my burrito bowl was very soft and cold and the foil wrapping of the tacos was cold as well. Both food orders in my opinion as a person who often gets the same order, neither were prepared properly or with an adequate amount of ingredients. And the food was seriously cold the meat the beans everything was just as cold as the guacamole pico and lettuce and I’m sure as everyone knows it’s not like you can throw a bowl into the microwave because the guacamole and lettuce will be bad. I don’t understand how an order that wasn’t ready and just barely came out of the kitchen ready when they handed it to me could have been so cold ?! I ate a little bit because I was seriously hungry. That’s why I went to get food I know it’s a brand new opening with new employees but things like this shouldn’t already be happening With the potential and quality of that restaurant I expected way more. Next time, I’ll be sure to go inside no matter how long the line at least I know that I’ll get hot food"