CubeSmart Self Storage 1628 East Bell Road, Phoenix, AZ 85022

"Everything seemed ok when my fiance and I rented out units. Sure the guy who was working was being nice because we gave him money that day. But give it some time before you leave a review like I am. When we went to sign up he tried to sell us a motorized scooter that he got out of a unit that was abandoned. Right there is against policy. Then he quoted my unit wrong it was actually 20 $ more than what he said. He apologized and told me I would get a credit on my second bill. He told us that we would be locked in the gate if we were there after hours and said if it happened a couple of times it would be ok cuz things happen. But don't make a habit it you could be evicted. Told us he was going to be living on site . Well one night I got there and lost track of time and noticed it was 10:02. So I threw everything in my car drove to the gate and got locked in. No one lives at the facility like I was told and I made a mistake but so did he but I didn't threaten him like he did me the next day when I got a phone call from him and told me that he will start the eviction if I do it ever Again. One time it happened what happened to a couple of times.then proceeded to tell me that I can't be on property longer than 2 hours a day. Every body knows it takes a long time to get everything situated. It's take a while couple of days. So I looked into the rules and regulations and didn't see anything about 2 hours it only said no loitering . I was only moving and packing my stuff in my unit. But apparently that is not ok there at the facility. I feel like I'm being more judgeed as a person than being respect ed as a customer. Also a tip that some people who work at the store won't tell you when you are getting information when moving In and paying for your unit that they won't tell you and is something that every customer should absolutely no. And also so what happened to me won't happen to you. Cuz being locked in somewhere other than jail is not cool at all when it comes to your free will. Don't call whatever number they have posted and don't leave a message just call the 1-800 number when you Google CubeSmart storage customer service the person will get your information ask you your unit number what location you're at and the last four digits of the card that you paid your bill with and if you give all the correct answers they'll give you a code to let you out I don't understand why the employees won't tell you this maybe they like to see people locked in somewhere because even when I left a message nobody even tried to help me or let me out I had to figure it out on my own. please remember that tip if it ever happens to you so you won't have to go through what I had to"

"Took a while to make this review, but wanted to say thank you, Adam! He’s very chill and nice, explained everything and anything about CubeSmart and their storage units(mainly to my dad, I was just there vibing lol). We’ll be using their units for a few months but knowing how nice and respectful Adam was to us, we’re feeling comfortable and reassured that everything will go smoothly and our stuff will be protected as it’s our first time renting storage units :)"

"Adam did an amazing job taking care of me. He honored the same price as I saw online, he was very transparent, did not try to upsell me or lie to me about products. Answered all the questions I had and any concerns. I would highly recommend coming to CubeSmart and have Adam take care of you. One of the best I’ve seen."

"I had the pleasure of working with CubeSmart and their representative, Henry, and I am truly impressed with the exceptional service I received. From the moment I walked in, I was greeted with professionalism and a warm smile. Henry went above and beyond to assist me in finding the perfect storage solution for my needs. His knowledge of the facility and their various storage options was remarkable. He patiently answered all my questions and provided valuable insights that helped me make an informed decision. The facility itself is clean, well-maintained, and secure. Overall, my experience with CubeSmart and Henry has been nothing short of outstanding. I wholeheartedly recommend their services to anyone in need of reliable storage and exceptional customer care. Thank you, CubeSmart, and thank you, Henry, for making my storage journey hassle-free and pleasant!"