Neveria El Picachu 2719 West McDowell Road, Phoenix, AZ 85009

"Use to be my favorite place for fries but every time I order them to go they do this and the fries are and refried I don’t know how many times . They use old fries and you bite into it and it’s full of oil. Very disappointed . They’ve done this a few times if you get lucky you might get fresh fries."

"*** CUIDADO HAY CUCARACHAS EN LA COMIDA*** A relative recommended this place to me so I was excited to try their food since it's very close to my work, but sadly their food and service wasn't good, I called ahead of time to place my order and when I got there they didn't even know about it so I had to place the order again and wait longer than expected, I ordered beef soup (caldo de res), and everything look good until I saw a ROACH in my soup, there is no clear view of the kitchen in this place, so nobody really knows how the food is really handled, or if they follow any sanitary procedures!. When I went back to complain about it, the lady in charge gave me my money back and kind of apologized, but looked as if she wasn't really concerned about this incident, she didnt seem surprised, embarrassed, upset or anything....also no questions or actions were done either as if this wasn't the first time something like this happened.. It made me feel like they would continue to sell this soup throughout the day instead of throwing out. Very disappointed. My first and last time ever going to this place!"

"Came in to order food stood around for over 15 minutes. The lady said you are ready to order and then just walked away. Refuse to take our order because we spoke English. We can read the menu just because we are white does not mean that we do not speak Spanish or can't order food. I just wanted 3 taco . Only front area was cleaned rest of the place was dirty."