Audi Gilbert

"Took my Audi Q5 to the dealership for a service under the Customer care plan. Mike the service writer asked if I wanted the tire rotation along with the service. Assuming the rotation was included in the customer care plan I said yes. Mike did not tell me the rotation was not covered and I'd have to pay out of pocket. When the service was complete Mike told me I owed $55.00 for the rotation. There were other items needed that came up after the inspection like the air filter. They made it clear those other items were not covered by the customer care plan. I was very disappointed in Mike and the fact that he did not mention the tire rotation was not covered. Had Mike mentioned the rotation was not covered I would have declined that service. Please be very careful and make sure they tell you the cost of everything they do. There are a dozen places or more where I could have taken my Q5 and had the tires rotated for FREE. I feel like I was cheated out of $55.00."

"Orlando was our salesperson and we could not have been happier with our interaction with him. He was polite and professional. He took the time to answer our questions and to ask us questions to insure he knew exactly what we were looking for. He worked hard to get us into the car we wanted. The finance person Ahamed was also wonderful and explained things in detail and in understandable terms. Everyone at this dealership worked well together and were respectful of our time. The people that worked behind the scenes, worked quickly and efficiently. We did not have to sit around waiting for anything. The dealership is well laid out and very comfortable. We left with a great car and very happy to have purchased from Audi Gilbert."

"I recently flew from Colorado to Arizona to buy an Audi TTS and the experience was fantastic. Larry, the service manager, was fair and respectful during negotiations, making me feel like I was getting a great deal. Orlando's communication was exceptional throughout the process, even checking in after I got back to Colorado. Buying from a dealership like this just felt more trustworthy and professional compared to a one-off auto dealer. Really happy with my experience and purchase! Hats off to both of you!"

"I was impressed with Hunter our young gentleman sales person #Best. I have purchased enough cars to know how to appreciate grace and class when it comes to car presentations. Hunter went above and beyond to assure my son had pleasant experience getting his very first car and I really appreciated the genuine effort he put in to make sure we walk out with a smile."

"The team at Audi Gilbert was extremely courteous and thorough with my recent purchase. Ryan Dorfman was my sales advisor and he was communicative and knowledgable In all aspects of my desired vehicle. Dealerships always seem to get near universal disdain but my experience was top notch. I would recommend them heartily to anyone considering a new car purchase."