Kaizen Collision Center - Gilbert

"I recently experienced an unfortunate collision, and my car needed extensive repairs. I chose Kaizen Collision Center for the job, and I couldn't be happier with the results. Their team was not only professional but also empathetic during a stressful time. The repairs were executed with precision, and they kept me informed throughout the process. My car looks as good as new, and I appreciate the attention to detail and customer care provided by Kaizen Collision Center. Highly recommended for quality collision repair services."

"Just recently had my 2015 Dodge journey repaired and they did such an AMAZING job. Angelica was a pleasure to deal with as well. She helped put my mind at ease at the beginning, kept me informed the whole way through, and provided amazing customer service. Would recommend this collision center to ANYONE and EVERYONE who wants their car repaired professionally."

"The work is quality work, but the dishonesty is unacceptable. They did beautiful repair work on my Lexus, but when I picked it up they told me my battery had failed while it was in their care, so they had replaced it. I was annoyed because first, I could have gotten a partial refund for the old battery that failed prematurely. Second, they put in a 7-year Lexus brand battery at twice the price of what I would have bought, since I'm planning to trade in this car in a couple of years. Oh, and the battery wasn't covered by insurance. But the real problem came a couple of months later when, leaving work, my car wouldn't start. I got a jump. I kept having problems with the battery being drained. Since it was a new battery, I figured there had to be something wrong with my electrical system. My trusted, top-notch mechanic ran a bunch of tests and then called me to tell me the problem was the battery. It wasn't a new battery at all. I figured Kaizen had inadvertently mistaken a battery they had taken out of another car for a new one. So I call Kaizen, hoping they would clear up the mix-up and was surprised at their adversarial approach to the problem. I got transferred to AJ. There was no proof that this was an old battery, he said. And he had no interest in speaking with my mechanic. Finally he said he would think about it and get back to me, but he never did. Really?? They got paid several thousands of dollars for their work on my car, and weren't willing to fix a $250 mistake. I've used my mechanic for many years and have learned that I can trust him. Not so with Kaizen, unfortunately. Oh, and the other annoying thing in dealing with Kaizen is the ultra-conservative estimate of how long it will take to fix my car. Both times I have used them over the years, I have had to extend my replacement car rental at least a week each time. I could have saved a lot of money if I could have booked an accurate rental period from the beginning. Very annoying. They do quality work, but I don't want to do business with dishonest people. See photo below of the damage to my car that they fixed."

"This shop was recommended by our insurance company for vehicle damage repair. We were very satisfied with the repairs performed. We were actually out of town when the repairs were completed and they delivered the car to our home. We thought this was above and beyond in terms of service! I would definitely recommend this shop for anybody needing these types of repairs."

"Never really updated me during the repair as I asked. Ignored my calls. Spent more time asking and treating me as if I was some gang member from the streets because I am from Chicag. Wrong body trim color put on car. Front clip, quarter panel, and front bumper doesn't fit correctly. Gave me back the vehicle without head lights working and connected and it wasn't buffed correctly so paint looked faded see pictures. I finally got them to fix all other issues after 4 months and let the bumper not fitting right go, so I could move on. I wouldn't use this service again and what's broken and not fixed I'm paying another garage to fix. It wasn't hard to do the job right the first time and my insurance set me up with them. Has me questing their motives. Did they make me satisfied after the fix? Sure, I can live with it. Father always said "do it right the first time you won't have to do the job again." Words to live by Kaizen. Your reputation depends on you and the services you provide, be mindful of that in the future and good luck."