Volvo Cars Arrowhead

"For being a return customer to this dealership and getting my second XC90, I have never been taking advantage off like no other, I was forced to pay $800.00 dollars for window tint on just 2 front door windows that was never done!(TRINITY GAYAGAS) General manager would not refund me. Another $500.00 dollars for a GPS system that I didn’t need because the car is already equipped with a state of the art GPS system!! Also I was forced to get a $4500.00 extended warranty that I didn’t need because the vehicle has warranty already from manufacture for the same period!!! I put down a large down payment and was still penalized with a high interest rate!!!! This new management and finance people at this location are not very good as the people during my first purchase. Only Dylan my salesman was very helpful!! Please be careful and watch your self’s!!!! BBB & Social media is next to be informed."

"My recent experience with the Volvo dealership was disappointing and frustrating. When I called to schedule a map update for my vehicle, I was told it would take 2 hours and that I needed a specific type of thumb drive. No problem, I arrived prepared with the recommended thumb drive, only to be informed that it was the wrong type. No Problem, after a trip to Walmart to purchase the correct thumb drive, I returned to the dealership. They downloaded the update to my thumb drive, when I tried to upload it in my car, it didn't work – a problem I had explained I encountered multiple times at home. It was only after I asked for help from someone with more "map updating" experience did the manager, who had been present the whole time get involved. After all that run around he witnessed silently, he took charge, plugged in his own thumb drive, and completed the update in less than 20 minutes. I can't help but wonder why this efficient approach wasn't offered to me from the beginning. The lack of proactive assistance and the repeated setbacks during my visit were disappointing. I hope the dealership can improve their customer service and communication to avoid similar experiences for others in the future."

"I recently purchased a Volvo from Arrowhead Volvo, and I couldn’t be happier with the experience. From the moment I walked in, the staff was friendly and helpful. My salesman Ted, was incredibly knowledgeable and patient, answering all my questions and helping me find the perfect vehicle within my budget. The entire process was smooth and efficient. I highly recommend Arrowhead Volvo and Ted, to anyone in the market for a new car!"

"Ali the service advisor was the sweetest, most caring employee I have ever encountered at a dealership. She went above and beyond to ensure my experience at Volvo was the absolute best. She was very knowledgeable about her work and very punctual with the updates about my car keeping me in the loop. I felt a huge sense of relief after my visit with Ali knowing my car was in good hands and that someone actually cares about what’s best for their customers. Thank you times a million, Ali!! I will not bring my car anywhere else now."

"Outstanding Service Experience at Arrowhead Volvo with Ali From the first moment at Arrowhead Volvo, Ali, the service advisor, made my visit exceptionally memorable. Her combination of hospitality, efficiency, and technical expertise is truly unmatched in the automotive service sector. Ali’s approach to customer service is extraordinary. She welcomes each client with a warmth that immediately makes you feel appreciated and comfortable. Her ability to understand and anticipate customer needs is remarkable, ensuring a personalized and thoughtful interaction every time. What truly distinguishes Ali is her remarkable efficiency. Amidst a busy environment, she handles each task with poise and organization, paying close attention to every detail. This efficiency is a boon, not a hindrance, to the quality of service; it reassures you that your vehicle is in the most capable hands. The depth of Ali’s technical knowledge is clearly evident. She has a unique talent for demystifying complex automotive issues, explaining them in terms that are easy to understand. This transparency and willingness to educate provide tremendous peace of mind, knowing your vehicle is cared for with the highest level of professionalism and attention. In conclusion, Ali at Arrowhead Volvo is an exceptional professional who sets a new standard in automotive service. Her extraordinary blend of hospitality, efficiency, and technical know-how make her an invaluable asset to the dealership and a trusted advisor for customers. I wholeheartedly endorse Ali for anyone seeking a top-tier service experience for their Volvo."