The Hair Shop Etc 5435 South Calle Santa Cruz, Tucson, AZ 85706

"They are the best. Will not go anywhere else. Sophia my number1 hairstylist and m Mirna THE QUEEN the vibe is good in there"

"I used to like coming here until I have been told twice to come in for scheduled appointments and show up and the person I'm assigned to can't take me because 1. They started another cut with someone else 2. They were not aware they were scheduled with me 3. The previous appointment is running 30 mins behind. This is so uncalled for. If you tell me to be there in 15- 20 minutes I expect someone to be able to do my hair when I show up. Ludicrous and unprofessional. I cannot give 5 stars because of this."

"I just happened to be eating next door and noticed them. I went in told them what I wanted and made the appointment. Now I've had really bad luck with hairdressers so I was really nervous. I got there was greeted right away had to wait about 10 minutes not a big deal at all. Cynthia gave me a consultation and looked at my really damaged hair. Now mind you I haven't had my hair done in over 5 years so it was really bad with all the box coloring I had used. I wanted to go more silver gray and so that's what we were going for. Anywho she foiled wrapped my hair and was extremely careful not to burn it. I spent 6 hours having my hair done and it came out beautiful. When I asked when I should come back in I was told in about a month but if my hair was as damaged as it was this time they would not do it. I really felt good about the honestly . Yeah she could have said no prob just to make a buck but didn't. Yes she had other clients there when working on me but never ignored me. Another girl cut my hair and it came out beautiful and even what I spent I thought a fair price for the time it took. I would recommend them to anyone. I will not go anywhere else. Thank you ladies you made my day. !!!"

"If I could leave 0 stars I would!!! I walked in to book a blowout - the lady that worked there ran to the business next door. She told me they were closed Friday but the manger would come in at 1 to do my hair. Day Of I called her to confirm the time - this is the manager mind you. She said she was there- we drove across town in Black Friday traffic Only to find The shop was locked up and closed. I phoned she said she would let me in She never came to the door and hung up on me repeatedly when I phoned back over 8 times. What a waste of my time !!!!!!!!!!! No way to run business I was perfectly happy with Saturday appointment- she made a big deal of opening Friday for me What a joke"

"Lacks professionalism and I will say it 100 more times. The place does not look well kept, was a little dirty. I have never been to a salon where sandals were allowed to be worn or spaghetti straps, that is just my observation. It may be more laid back than the bigger, more professional salons. My stylist could not speak English very well, which is not a problem at all; however, I asked her to cut my hair short, she gave me medium hair. I asked to style with just product to bounce my curls. She did not understand and proceeded to curl my already curly hair. Total was $65.00. Way, way, way, over priced. I should have made the drive to Mastercuts at Park Place Mall (been going there for over 9 years and had never had a problem) where I could have got my hair done how I want, eyebrows done, and walked out with product for the same price. Based on how the owner responds to her reviews, she seems to not care and is very unprofessional. You can see, what seems like, she is putting up a fight in the response reviews as well. You got a negative review, how about working with the customers instead of against them to better your shop. If you are looking for professional work/atmosphere then this is not the place for you. Sorry."