Imagen Salon & Day Spa

"I'm new to Tucson and was so happy that Erica cut my hair. She listened to what I liked about my previous haircuts and what I thought worked for me. I was very lucky--Erica is excellent at what she does."

"My hair stylist,Lori, is fabulous and great at what she does particularly with relaxing my kinky and thick African hair. She is extremely pleasant and has a great sense of humor. Everyone at Imagen is very friendly and welcoming. 5-star service!!! Love it!!!"

"My Mom recently got her hair styled here. They took over 4 houra and could not get her hair done right. She went home and later when I saw it it looked awful. She called them up and asked them to fix it, which the manager agreed to. Before she went back she had pulled out $100 that she was going to give the person fixing her hair. The manager was apparently not in when my Mom went back and the person fixing her hair proceeded to berate and insult her in front of other customers and coworkers. My Mom was texting me as this was happening. She went home and cried because they treated her so bad. My Mom is a very kind person who recently lost her husband. She did not deserve how you guys treated her. Your stylist talked themselves out of $100 as well. Looking at reviews this place used to be quite good, but recent reviews paint the picture of a place that has gone down hill. Be nice to people. There is no reason not to be. We're all human beings and should support places that treat people with decency."

"This has been my worst experience ever at a salon/spa. When scheduling I requested an experienced stylist for a root touch up, highlights touched up and a trim. I did want a bit of contrast so I brough photos. Come to find out upon checking after the fact, Justina has only been licensed 8 months and it is apparent that she should still be in training or at the least supervised closely which was not the case. After four hours I left with patches of grey roots, no highlights remaining, and an orange tinge to my hair (long story), exactly everything I expressly asked not to have. Haircut was also uneven and choppy. So, a couple days later after trying to work with it I called the salon manager in hopes something could be done. She was very kind and apologetic and arranged for an experienced stylist, Erica to redo my hair. This is where the situation gets bad. I arrive at the second appointment, and all seems well, Erica assesses my hair and goes back to prepare the color. When she returns quite a bit later, she is upset and berates me, telling me she spoke with Justina and basically calls me a liar. She would add a few highlights but that is it. I asked to speak with the manager again and Erica responds, "I am handling this now". And continues to berate me in front of another client and stylist in the next chair. There is much more that transpired, it was a very upsetting experience and I do not understand where the hostility came from. As I am leaving the appointment Erica actually said to me "just so you know, as an experienced stylist I charge much more than Justina, this service would have cost you $287. Well, this is the issue, I requested an experienced stylist, I am always willing to pay for the service and have never hesitated to pay well over $300 for a complete color and cut. I was not looking for a freebie and had paid significantly for the service I received. As I was leaving Erica repeatedly said "Just so you know" three times to me. This has been one of the strangest experiences, it is just hard to understand. Erica noted the roots not being covered, the haircut being uneven, the monochrome color, her word. How this could be my fault is beyond me. I am not leaving this review to be vindictive; I just hope it can help someone else in the future avoid a similar situation or even the business make some much need changes."