Williams-Sonoma

"Excellent customer service. Turned a bad experience into a positive one. Ordered a cafe coffee maker that was shipped, upon opening, realized it was returned evidence by the water that was coming out of the coffee machine. Called ahead of time and spoke with Lisa who was very apologetic and informed me likely they do not have any in stock but she checked the back. Once I arrived, Lisa informed me that the she did not have any but she went above and beyond. Called for a replacement and informed me I could go while she waited for customer service to confirm replacement. She called shortly after and apologized again for the experience to confirm replacement order and expected delivery date."

"Always a great customer service experience with quality, handmade products.."

"We had a very nice shopping excursion on our last visit. Mostly we roam through, from to time, to see what is new. Staff is friendly and will politely ask more than once if there are any questions. We did have questions and we discovered we had missed the products we have been considering for some time. Fortunately, what we wanted was there and we purchased what we wanted. This is a very pleasant shop that is always worth visiting. Just be sure to ask questions, you never know."

"We recently spent several thousand dollars on pots, pans and knives. A wonderful woman named Linda was very patient and helped us through the process, including applying for the card to get the discount, which I didn’t want, but which we finally did after my cheap wife cajoled me into it. I hate credit cards. The pans came in fine, but by the time the knives went to ship, the temporary credit card they issued us at purchase had expired, so my wife had to go in to get it sorted out. Linda was there to assist and was extremely pleasant; however, another woman named Gail badgered my wife, daughter and others in the store. She spoke disrespectfully to other employees, including Linda, our helpful and cheerful salesperson who was actually solving problems. She mask-shamed cooperative people who were not aware of the recent re-masking mandate, accused my wife of over-limiting the credit card and spending beyond her means, and then followed my ultra-responsible daughter around the store like she was a shoplifter. I don’t have a problem with with mix-ups. I do have a problem with disrespectful, unpleasant, judgmental people like Gail. If you want to enjoy your shopping experience, visit a different location or ask for Linda and hope Gail has a day off."