EZPAWN

"This Pawn Shop sells stolen objects!! I would not be surprised if they are in on it. Our storage unit was stolen only 5 minutes away from this location! The staff there was absolutely rude and did not want to help in any way. Santiago had an attitude and did not show any kind of sympathy! Be careful with this place and any storage unit you may be renting near it. Do not use Market Storage down the street either!"

"Natasha was really helpful and had great customer service. The staff was all really cool."

"Clean store and very nice Staff. They have great deals."

"Honestly, this is the absolute best pawn shop for customer service and most bang for whatever you are there for .... except.... On certain days when one particular manager is working. If you walk in and it feels like a ghost town with no customers and three employees sitting in silence... no laughing or joking or greeting.... you know he is there.... turn around and don't waste your time. This particular manager with his over inflated man balls is self-centered, thinks women are idiots and is a self proclaimed genuis of everything. Examples: More than once, he has talked down to me and rushed me out the door, not letting me get a word of negotiation out. He constantly hovers and will literally in front of the potential buyer or seller take the item right out of the staffs hands especially new ones, then takes over what they are doing even if it was going great. He loves to point out the mistakes he thinks he sees to put the employee down in front of everyone. Then he acts very annoyed and changes the price to what he thinks. This is when his arrogance and big head are most present, especially when the customer is a female or the employee is. When it's a woman, the more sarcasm and no time for you attitude is out. Even when the employees try to say something to him to help me, the customer, to be heard, they are quickly shut down as well and told it doesn't matter it's his price or no price. He doesn't even realize who his frequent customers are and pays no attention to the account that would tell him. I have also seen many times him not even try to look up an item he doesn't know about or is not in the system. Instead, once again, he makes his low price up and remember no negotiations or questions were allowed. Did i mention how low his dang prices are for selling? It's robbery! I have never seen him give a fair and honest price or allow some back and forth negotiations. He would rather take advantage of those who could be in crisis, financially drained, and/or having the worst day ever. My final straw to write this was him saying to my face on a recent visit: "Take this price or go somewhere else. I am not answering any questions about the item, and I don't want to hear about what else you have that was appraised the other day here. Here, take your item you can leave. No questions. " While i am trying to learn and educate myself and find a solution, i am pushed away from the counter to the door like dirt on his shoes that should not be in his store. Whereas on the other team, even if they only kind of remember you or maybe they don't, you'd never know. When they see you, they treat you like you've walked in their door a hundred times, especially when the account confirms it. This makes all the difference in setting a foundation for a sale or buy and creating those long-term consumers. Respect, patience, understanding, and willingness to communicate are vital skills to have in this field. It makes me wonder why performance is not more closely evaluated. I guarantee it would be night and day on which team is doing the most business depending on manager. But I am sure hiding behind the weekday vs. weekend excuse lets him slide on by. So basically, go at your own risk. Try the weekends. Just remember it doesn't take a lot to be an overall good human to others. I hope one day this manager looks in the mirror and sees all his arrogance was not worth the karma and loneliness it'll bring eventually."

"My husband and I have been going to this pawn shop for 10 years never had a problem until I met Santiago Hernandez he is a very rude person. He argue back-and-forth with customers and had some very nasty remarks. I will never do business at this place again."