Chipotle Mexican Grill 11 West Washington Street, Phoenix, AZ 85003

"I usually pre order on the app so I haven’t really experienced any hectic times. Whenever there has been an issue with my order, where the taco shells are broken or something has run out, the staff has been great and will make up for any issues with my order. Staff and food are great :)"

"I feel bad for most the employees here, they were clearly understaffed and over worked. My bf and I went to get lunch before a suns came and you can tell the place just got hit hard and maybe they weren’t planning on it. I would’ve let everything slide until we got to the cash register and felt with Angel. He was rude and had poor customer service skills. We ordered a salad, got to the end and I asked for the dressing and he asked if I wanted anything else so I said dressing and he was like anything else? And I said the dressing and he said he got that. So then we paid and he said we were done and I stood there and asked for the dressing and then he looked and said “we’re out” and I just stared at him. And then he said let me check the back and came back said there’s no dressing. And I was like okay well I don’t want the salad then… we asked for a refund and he wouldn’t give it to us without keeping the salad... then he said “I don’t know why you want a refund.” The place just definitely needs more staff to help the ones who are clearly too busy to take care of the store and then a better cashier who understand that if you don’t have the full product but you already charged the customer, you should refund them and let them keep it. And maybe a better store manager who plans rushs a little better. Awful experience"

"They refuse to give you any meat. I paid for double portion of meat and guacamole l. they only gave half a scoop and no guac. I consistently get this kind of treatment from chipotle. This franchise has gone down hill and isnt worth wasting time or money on anymore."

"Good food but lobby was not clean, and they weren't busy. Friendly staff, they get 5 stars. Not easy parking. If you use the parking garage bring your ticket in for them to validate, otherwise it's $4 per hour. Outdoor seating."