The Draft Room 401 East Jefferson Street, Phoenix, AZ 85004

"Celebrated my 42nd B-Day on one of the hottest and most attended games this season during the 25th Anniversary celebration. Sal, the manager of the Draft Room, worked with our big group. Not being season ticket holders or Adavntage Members. We were able to get the majority of our party seated and close enough together. Jessica, our server, was on top of it all, especially with separate bills. The Draft Room has gone through a lot of changes this season but always a stop for us when taking in a game at Chase Field. The draft selection is always good and the bar is perfect to snag a quick beer. Until next time!!!"

"To preface, the first 30 minutes was truly great. We had a good burger and a friendly waitress, but the service was truly terrible at the end. We waited for drinks and our bill for more than 20 minutes, we had to find the waitress inside to get our bill so we could leave before the game started, then when someone sent our waitress, she grabbed our credit cards to pay, and was gone for another 20 minutes while the game was happening and we missed the first and second inning (and a foul ball landed right where our group was supposed to be to make it extra sad). As we were waiting for our bills to come back, a busboy was offering one of our credit cards to the table behind us, as apparently the waitress had dropped it. Finally, after 40 minutes of waiting, we had to go back inside to find the waitress once more to determine where our bills and credit cards were, and the waitress offered NO apology, and did not appear remotely contrite over what I would consider particularly egregious service. An apology, plus a description as to why we were treated the way we were, would have gone a long way. Ultimately I understand why these things happen, perhaps the bill was tricky (it was not, our group of 7 had a cheeseburger/chicken sandwich/chicken tenders and a beer or two on separate bills), maybe she was new, maybe she was short staffed. So, we were choked! The service disappeared, and our group was missing the ball game and couldn't go to our seats as our credit cards were being held hostage by our waitress. Our group unfortunately, and not without reservations, ended up forgoing the tip for the service, as we were extremely frustrated. Eventually, we got our cards back, however one of our group members forgot their credit card in the booklet, and we went back to the restaurant LITERALLY 30 seconds later, where our waitress said "thanks for the super awesome tip guys." Eventually we were informed that the credit card could not be recovered. 20 minutes later the credit card in question was used for a vape shop purchase a block away. Sal, the manager, was unhelpful at best and rude to our designated driver when we confronted them about our card. What began as an inconvenience ended with a cancelled credit card (THIS SUCKS! HE HAS TO CHANGE ALL OF HIS SUBSCRIPTIONS! BECAUSE OF THIS PLACE) and rude staff. Extremely, extremely disappointed in a major league baseball team to have an establishment who cares so little about service. To be positive: The bartender with shaved hair on the sides was incredible, and she got a tip, because I like tipping. Lastly, we emailed the organization today and have had zero response. Will not go back. 1 star."

"YOU CANT ORDER FOOD AFTER THE BEGINNING OF 7th INNING! We were celebrating 3 years of one of our service members being deployed to Spain! We got seated, great view, they were able to let us put two tables together. We were ready to start ordering; employee said they’d be right back. They never came back & we missed our chance to eat :( I recommend the Draft Room to have a sign up before anyone enters during the game or having a greeter state that fact. We were looking forward to having a good time tho, we are huge fans of FOUR PEAKS! (: customer service was kind to try to find a different way for us to atleast get appetizers, but nothing-atleast they tried."

"Great place to pregame or to watch the game from. Service was good, food was good, friendly patrons / overall vibe. Would def go back."

"The draft room by four peaks. Great place to watch the game for a drink beer. Order nachos and pretzels. The pretzel is really good she saw some mustard."