Gap Factory,

6800 North 95th Avenue, Glendale, AZ 85305

"I bought sweat pants in a medium and they shrunk in length not width. So, now I have $25 sweat pants for a rotund, short person. Last season I bought a zip up hoodie and the same thing happened after the first wash. The sleeves fit like 3\4 length sleeves. Their jeans, however, are available for longer legged women. The store is dusty and their selection could be better. Staff is friendly. Quality of clothing is mediocre, at best."

"Worst customer service I have ever experienced. Train your staff to be courteous and be consistent with your policies. I will be shopping at a different location from now on."

"The guy who did the fitting rooms a few weeks ago has a problem. I don't know if it was intentional or if he's just absent minded, but it's not okay... He was getting a fitting room for me, and instead of taking me to the room with the open door, he unlocked a closed door without knocking he looked inside. There was someone inside! The when I was in there, he did the exact same thing to me!! He literally just let me inside, he should know my room was occupied!! Honestly, I think this guy is a perv. Totally unexcusable... If you're not sure, you should KNOCK before opening! I did end up buying a pair of jeans. I wore them around the house for a few hours when I got home to see if they would hold their shape or start falling down. The jeans started falling down, so I had to return them."

"The reason I'm giving it 2 stars is because the manager stepped in and resolved the issue. The cashier was not on her game at all. She turned what should have been a 10 minutes at max return into 90 minutes. I recommend that she gets more training. In all customer support positions active listening is by far the biggest asset you can have."

"I usually am thrilled when they run their amazing sales. Unfortunately today I asked 4 associates to used the dressing room and all 4 informed me that the dressing rooms were unavailable due to the fact no one knew where the key was. IMO that is awful management and a inconvenience for your customers."