Smashburger 950 East Bell Road, Phoenix, AZ 85022

"Terrible service and incompetence. The lady working there was UNBELIEVABLY rude, critical, and lazy. Additionally, we ordered two burgers and wings, and only ended up getting the burgers. I tried to get a refund, but it was no use. We also got yelled at for getting a cup. Yes, a cup! The food was OKAY. I don’t recommend going here if you want to be treated like a decent being."

"Well I've tried contacting Smashburger twice with no reply. Cashier didn't seem to like being there, very standoffish. Ice cold fries, Ice cold onion rings, I had to get my tray because the cashier walked away. When we got the new fries they were DRENCHED in oil ugh. THEN my bacon was not cooked( I asked for crispy) tons of mayo( I asked for light mayo) but the icing on the cake was the hair in my ranch dressing. I told one of the cooks...he replied " I'm having a hard time training people". A lousy way to spend $27!! I would LOVE to be contacted. Still no contact from anyone...Unacceptable Smashburger"

"We waited almost 40min for our food after they said the driver was headed our way. Needless to say, the food was very cold. I don't know of anyone who offers or likes cold fries? When I asked the driver why it took so long to deliver it and he said he had another delivery first and he was waiting for it. He was very rude couldn't get away from me fast enough. Why would you have a delivery person make another stop before delivering your food? Unacceptable! Needless to say, Smashburger is definitely off our list of places to eat. After reading the reviews I see others have had a bad experience also. And nobody seems to be doing anything to improve it."

"Ordered delivery, not good. The macaroni burgers were so thin and burnt that it was hard to tell if there was even a patty in it. Not at all how they're supposed to be. Ordered hot chicken and got regular. Didn't include the side sauce. Mushroom burger had a sad sliver of maybe the truffle mayo and some weirdly chewy mushrooms. The only decent bit was the sweet potato fries, standard soggy at every location but pleasant. The rest was a scam."

"I ordered a burger a few months ago and it was subpar. Tasteless, like if the meat patties were not seasoned but it was good in size. I decided to give it another shot with their generous bogo offer for cybermonday and it was like a complete 180. The friendly employee there greeted me and asked if i was picking up an order. Handed me the order with a smile. Immediately, i felt the bag really heavy for two burger which was a really good sign. The burger was well crafted, minimal messiness, all ingredients requested (added truffle mayo, mustard and red onions) tasted in every bite, it was excellent. It is around $12 for a double patty with bacon but it is a premium heavy burger so you definitely get what you pay for. App was also great with a variety of customizable options, deals, and easy navigation. 10/10 overall, will definitely come back again.`"